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Billing Account Representative

MetLife • Full-time • Remote (US) • 1w ago

Location(s)

Posting Location: Tampa, Florida

Posting Location: Aurora, Illinois

Posting Location: Cary, North Carolina

Posting Location: Charlotte, North Carolina

City/Cities

Aurora, Cary, Charlotte, Tampa

Posting Region/States

Florida, Illinois, North Carolina

Country

United States

Working Schedule

Full-Time

Commutable Distance Required

Yes

Travel Required

10%

Relocation Assistance Available

Posted Date

16-Dec-2024

Job ID

5552

Description and Requirements

Job location: Virtual within commutable distance to Tampa FL, Aurora IL, Cary NC, or Charlotte NC offices

Role Value Proposition:

Responsible for bill entry, payment application and refund check processing in support of National Accounts group customers.

Key Responsibilities:

Receives and processes moderate to complex bills and payments
Inputs various forms of payments into the billing systems and ensures accurate application of premium in a timely manner.
Reviews billing history and makes determination, within authorized limits and procedures, to credit, apply, suspend or refund premium. Contacts service partners or customer to clarify issues on complex or referred cases and takes appropriate action based on research.
Reconciles daily transactions and report discrepancies.
Proactively monitors billing transmission and payment processes for assigned block in order to prevent billing issues and avoid escalations

Essential Business Experience and Technical Skills:

Working knowledge of remittance processing and billing or related experience
High School Diploma
2-4 years business experience.
Detail oriented with basic math skills.
Strong time management and organizational skills.
Ability to communicate effectively and work in team environment.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™ for 2024, as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.