As a Microsoft Data Center Inventory & Asset Technician Manager (DIAM), you will lead a team of Inventory & Asset Management technicians responsible for inbound/outbound logistics tasks, inventory cycle audits, and Data Center regulatory compliance activities. You will guide your employees to effectively run warranty processes and data bearing device (DBD) destruction. This opportunity will allow you to model leadership principles, drive focus on accurately and efficiently completing Inventory and Asset Management (IAM) tasks, and work with stakeholders to manage escalations as they arise.
Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DIAM, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
- You will train your team to safely move racks, ensure they are in compliance with heavy-lifting equipment requirements, and enforce other safety standards. You’ll also support the planning and management of end-to-end project plans, assessing resource and workflow patterns to determine any needed changes.
- You will lead a team that executes incoming/outgoing deliveries and documents inbound/outbound packages, and will be responsible for overall day-to-day operations for inbound and outbound processes. You’ll also lead a team that supports third-party personnel in inventory management.
- You will engage with internal and external stakeholders, as well as suppliers, to ensure that any issues are managed and resolved. You’ll also focus on accurately completing Inventory and Asset Management tasks with your team.
- You will empower junior employees to effectively process Return Merchandise Authorization warranties, as well as appropriately handle all high-level escalations. You’ll also ensure all data-bearing devices are destroyed, coordinating with third-party vendors in this process as necessary.
- You will present briefings that detail current and projected procurement models, as well as work with the supply base and procurement team to draft purchase orders with accurate prices. You’ll also collaborate with internal stakeholders to improve efficiency, cost, and simplicity of workstream processes, services, and solutions.
- Embody our culture and values.
Required Qualifications
- High School Diploma AND 3 years experience in warehouse/supply chain in an information technology (IT) environment, logistics, supply chain, inventory management, or a related field
- OR equivalent experience.
- Ability to work 12 hours shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays.
Background Check Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
- This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport.
While not required, we also look for the following Preferred Qualifications:
- 5+ year(s) experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics, operating heavy-load movement equipment (e.g., forklift, pallet jacks, chassis lifts) for a large corporation
- OR equivalent experience.
- 1+ year(s) project management experience.
- Certification in American Production and Inventory Control Society (APICS)/Association for Supply Chain Management (ASCM), International Association of Information Technology Asset Managers (IAITAM), Inventory Control, OR equivalent.
Materials Handling M3 - The typical base pay range for this role across the U.S. is USD $59,000 - $121,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $74,600 - $134,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications and processes offers for these roles on an ongoing basis.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
