Come join the PTG Lacerte Supportability team as a Customer Supportability Manager 1Are you a passionate leader with a knack for solving complex problems and a drive to deliver exceptional customer experiences for our Professional tax accountants? If so, we have an exciting opportunity for you to join our team as a Customer Supportability Manager 1.
- Proven leadership experience with a track record of building and motivating high-performing teams.
- A passion for customer obsession and a deep understanding of the importance of delivering exceptional support.
- Strong analytical and problem-solving skills with the ability to identify trends and develop solutions.
- Excellent communication and interpersonal skills with the ability to build relationships and influence stakeholders.
- An operational mindset with experience in process improvement and resource management.
- Bachelor's degree or equivalent experience
Imagine a career where your creative inspiration can fuel BIG innovation. Year-over-year, Intuit has been recognized as a best employer and is consistently ranked on Fortune's 100 Best Companies To Work for and Fortune World’s Most Admired Software Companies lists. Immerse yourself in our award winning culture while creating breakthrough solutions that simplify the lives of consumers and small businesses and their customers worldwide.
In this role, you’ll lead a team of supportability experts who drive excellence in Lacerte's customer support operations. You'll guide them to proactively address emerging issues, develop impactful solutions, provide advanced T3 technical assistance, empower Tier 2 support staff and training, and effectively manage escalations. You’ll’ be responsible for:
- Delivering world class experiences to customers and experts.
- Collaborating cross-functionally to ensure a seamless and positive customer journey.
- Driving continuous improvement by refining processes, analyzing data, and identifying opportunities to enhance our support capabilities.
- Developing your team members through coaching, mentorship, and creating opportunities for growth.
- Completed goal setting forms, performance evaluations and accurate records kept for all team members.
- Communicating clearly and effectively with stakeholders at all levels, including presenting information and insights to leadership.
