About this role:Wells Fargo is seeking a Contact Center Sales Associate Manager in Merchant Services as part of Consumer Lending. This role will supervise our Centralized Product Specialist Team (CPST). Leading the team with strong coaching and development in a growing contact center sales environment.
Learn more about the career areas and lines of business at wellsfargojobs.com .
In this role, you will:- Supervise a Contact Center Sales team of more experienced sales representatives ensuring that production or revenue goals, as well as customer needs are met through business development and growth opportunities
- Identify opportunities for process improvement and risk control development to meet sales and referral goals
- Coach and develop a positive and productive work environment
- Coordinate and build relationships with business partners and review tracking and monitoring reports
- Make day-to-day supervisory and tactical decisions and resolve issues related to team supervision, work allocation, and daily operations under direction of Contact Center Sales management
- Collaborate and consult with Contact Center Sales peers, colleagues, and managers to ensure business objectives are met
- Manage allocation of people and financial resources for Contact Center Sales
- Mentor and guide talent development of direct reports and assist in hiring talent
Required Qualifications, US:- 2+ years of Contact Center Sales, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 1+ years of Leadership experience
Desired Qualifications:- Merchant services experience
- Knowledge and understanding of contact center environment (phone, email, online, digital) with emphasis on customer strategies.
- Demonstrated sales experience (either in person or over the phone).
- Leadership experience with ability to effectively manage and engage teams.
- Experience training and coaching customer-facing team members
- Knowledge and understanding of Salesforce or contact management systems.
- Reporting and analytics experience using various reporting tools.
- Knowledge and understanding of call routing and call reporting dynamics.
- Workforce management experience including: directing activities of team members, performance management, career development, coaching, mentoring, and succession planning .
- Intermediate Microsoft Office (Outlook, Excel, Word, PowerPoint, LiveMeeting and SharePoint) skills
Work Hours: - Closing manager role hours are: 10:00AM-7:00PM
- Hours are subject to change based upon business need.
- Must be available to work hybrid schedule:
Mondays & Fridays remote - Tuesday-Thursday in office - This position is not eligible for visa sponsorship
Work Location:Candidate must reside within a reasonable commute to site location.
- 250 E John Carpenter Fwy Irving, TX 75062
Job posting may come down early due to volume of applicants
Posting End Date: 8 Dec 2024
*Job posting may come down early due to volume of applicants. We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
