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Senior Client Services Consultant

MetLife • Full-time • Irvine, CA, US • $75k - $100k / year • 1w ago

Location(s)

Posting Location: Irvine, California

Posting Location: Bellevue, Washington

Posting Location: Greenwood Village, Colorado

City/Cities

Bellevue, Greenwood Village, Irvine

Country

United States

Working Schedule

Full-Time

Work Arrangement

Hybrid

Travel Required

10%

Relocation Assistance Available

Posted Date

22-Nov-2024

Job ID

5357

Description and Requirements

Role Value Proposition: MetLife is leading growth in Specialty Market relationships. We are looking for you to drive a consistent and extraordinary customer service experience for both new and existing customers as part of the Specialty Market Service & Operations Organization. In this role, you will partner closely with sales, underwriting and external relationships to execute on customer commitments. Specialty Market Service & Operations is a diverse team of implementation, client service and billing associates supporting the General Agent, Third Party Entity, Professional Employer Organization (PEO), Association and Trust market space.

Job Description:

Project Manage implementation plans for new client installations as well as for expanded product offerings to our existing clients. Once an account is installed, provide ongoing support for account maintenance, and engaged in escalated issues.

Functional Responsibilities:

Problem solve on implementation & service conference calls
Be accountable for the end-to-end account management experience of assigned cases which can range from 100 to over 100,000 eligible members
Research and define opportunities to improve profitability and retain customers
Respond to customer needs proactively
Develop strong expert relationships with brokers/consultants
Provide management with clear updates on issues and potential escalations
Understand benefit offerings to group insurance accounts to provide enrollment material and client communications
Primary contact to provide excellent post-sale high level customer service and solve escalated issues
Attend client and industry events to represent MetLife
Flexible schedule, and able to work as needed outside of standard business hours
Maintain up-to-date client databases, business plans and legal requirements
Partner with sales, marketing, underwriting, billing, eligibility, claims and customer service teams
Project Management & tracking
Expert in consultative support both internally and externally

Job Requirements/Qualifications:

Customer service experience in the insurance industry

Key Competencies, Qualifications and Skills, and Preferred:

Bachelor’s Degree
Prior expertise in the PEO or Association space and/or insurance industry (sales, underwriting, operations)
Understanding of employee benefits (worksite and voluntary)
Strong interpersonal skills, as well as excellent written and verbal communication skills
Ability to present and speak in front of large audiences
Account management, project planning and problem-solving experience
Must be self-motivated, and work well independently and as part of a team
Strong organizational and project management skills, with the ability to prioritize numerous responsibilities at once
Ability to consistently meet tight deadlines and work under pressure
Strong computer skills (Word, Excel, PowerPoint, Adobe, MS Project)

Travel – 5-10%

The salary range for applicants for this position is 75,000 - 100,000.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™ for 2024, as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

75,000 - 100,000

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