Position Summary
The Client Service Specialist assists in all aspects of the day-to-day duties associated with servicing new and existing client accounts.
Essential Functions
- Have knowledge of various insurance carriers and have a general understanding of benefit plans/summary descriptions. (Blue Cross, Aetna, United Health Care, Humana, etc.) ·
- Serve as point of contact for group administrators and employees concerning claims, ID cards, benefit questions, prescription and billing issues.
- Process on-line enrollments, add and terms, in carrier websites, Easy Apps, Employee Navigator. Enter service and client contact notes into CAPS – log calls with the resolution to date.
- Knowledge of HIPAA regulations, ACA/Affordable Care Act guidelines and reporting, State Continuation and Cobra guidelines.
- Be able to respond knowledgeably regarding co-pay, deductible and plan summary client questions
Minimum Job RequirementsEducation: High school education required, college experience or degree preferredExperience: Industry related experience desiredSpecific Skills: Strong proficiency in Microsoft Office including Word, Excel, and InternetLicensures: KS/MO Health and Life preferred
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Physical Work Conditions
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Employee must be able to carry out duties working in an open office environment. This position requires the ability to sit at work station, use a computer keyboard & mouse, and read from a computer monitor for an extended period. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands and fingers to handle office machinery controls; and talk and hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand; walk; and stoop. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Job Type: Full-time
Pay: $43,662.00 - $48,063.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
