Summary
The Salesforce Administrator II role is responsible for providing advanced technical and strategic support to the Salesforce Administration team in the day-to-day management and support of the CRM platform. In addition to performing administrative and support functions, the Salesforce Administrator II is responsible for designing, implementing, and managing advanced Salesforce solutions to meet business requirements, managing data integrity and security, and providing technical leadership to the Salesforce Administration team. The Salesforce Administrator II is also responsible for leading and managing complex projects involving multiple stakeholders and collaborating with cross-functional teams to drive business value and adoption of the platform.
Responsibilities
General
- Develop and build out enterprise-wide Salesforce platform with vision to create a database that is a true corporate asset that is established, managed and ultimately grows.
- Maintain a positive work atmosphere by behaving and communicating in a manner that encourages productive interactions with customers, co-workers and supervisors.
Administration
- Collaborate with Access Management to create, edit, freeze and deactivate users.
- Proactively engage with internal customers to understand their business needs and deliver high-quality CRM support in a timely manner.
- Manage and work the CRM support queue by promptly triaging cases, answering end-user questions, fulfilling requests, and resolving system incidents in a timely and customer centric manner.
- Leverage available documentation, training, and vendor support teams to administer third-party applications and nCino.
Continuous Improvement
- Work with stakeholders to identify new and creative opportunities to leverage customer data to support additional business processes or functions.
- Work closely with stakeholders, sales groups, and technical teams to define and develop strategies for improving and enhancing the existing data infrastructure across different business units in the organization.
Change Management and Adoption
- Implement and drive user adoption of new Salesforce features and product enhancements.
- Communicate regularly with product owners regarding system changes, new features, and enhancements.
- Keep abreast of new Salesforce & nCino features and functionality. Appropriately utilize this training to provide recommendations for process improvements.
- Assist in the planning, testing, and implementation of major nCino and Salesforce releases.
Technical Responsibilities
- Design, implement, and manage advanced Salesforce and nCino solutions to meet business requirements.
- Ensure data integrity, accuracy, and security in Salesforce.
- Manage Salesforce integrations with third-party applications.
- Develop and manage reports and dashboards to provide meaningful insights to stakeholders.
- Provide technical leadership and mentoring to Salesforce Operations team members.
