Configuration Management Analyst
SECRET CLEARANCE
Onsite - Pearl Harbor
Responsibilities:
- Provides configuration management support to assigned projects.
- Manages the local Definitive Media Library and processes requests to change the authorized product list (APL).
- Processes service request and change request tickets using ServiceNow or similar ticketing tool.
- Provides guidance and work leadership to configuration team members.
- Completes monthly Configuration Management audits.
- Builds and designs dashboards and reports in response to customer for information (RFIs) using Excel, Access, Tableau and ServiceNow.
- Ensures configuration identification by reviewing design release documents for completeness, proper authorizations, and system updates. Updates existing configuration databases.
- Develops configuration and data management documentation based on program requirements.
- Identifies requirements and coordinates the development and implementation of computer-based configuration/data management systems and related support activities.
- Provides guidance and training to managers, site leads, engineers, systems, and network administrators regarding configuration management procedures.
- Applies comprehensive knowledge of ITIL principles, methods, techniques, and best practices to configuration management.
- Serves as local Subject Matter Expert (SME) for Configuration Management, Baseline Management for supporting external requests, data calls, and Contract Deliverables (CDRL) reporting to the Program Office.
- Ensure all internal configuration management processes and procedures have been followed.
- Participates in special projects as required.
Required Qualifications:
- 3+ years of Configuration Management experience required.
- 5+ years of industry experience.
- Must possess a SECRET Security Clearance.
- BA/BS
Preferred Qualifications:
- ITIL V4 Foundation or possess equivalent higher certifications.
- Experience supporting multinational customers preferred.
- Ideal candidate will have experience in:
o Utilizing Tableau, JIRA, ServiceNow, SCSM, Access or other tools used to manage and control daily work and process improvement initiatives.
o Using Pivot tables in Excel
- Additional specific certifications may be required, depending on job assignment.
- Comprehensive knowledge of the principles, methods, and techniques used in configuration management support.
- Comprehensive knowledge of and familiarity with configuration management software applications.
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