- Greets driver with courteous customer service, represents “the face of Lowe’s
- Verifies truck number; directs security to check door seals and inspect truck
- Fills out the inbound bill of lading (BOL) stamp
- Validates purchase order (PO) number in current system and accurately enters required data into data management system (DMS)
- Locates empty space in facility yard to land trailer
• Records product load on trailer and assigns yard lane (trailer parking spot) using DMS and Yard Management Database • Sends Live unloads (i.e., with scheduled appointment time) straight to the dock to get unloaded
- Directs carrier driver to location; coordinates with yard drivers, informs carrier drivers of safety rules when driving on the yard, and other requirements as needed
- Collects and processes bill of lading (and reprints if necessary)
- Contacts vendors when driver information needed
- Directs security to inspect outbound truck
- Prepares and provides driver with required “over-the-road documents – releases and files BOL when trailer is gone
- Provides callers with the following information, as needed: directions to facility, live unload scheduling, alert stores to late or early shipments
- Learns to use and understand data from all necessary Lowe’s systems (DMS) and other software tools
- Coordinates priority moves from coaches for shipping and receiving
- Runs loaded outbound trailer report and email core carriers to pickup trailers from yard
- Verifies that BOL’s over a certain weight threshold (set by facility) have been weighed on scales
- Conducts yard audit to verify trailers are in the correct location physically and in the system
- Mentors and guides new associates with tasks and responsibilities for this role
- Trains security on transportation requirements and truck inspection criteria
- Uses good customer service techniques, resolves driver issues; employs conflict resolution techniques as needed; escalates issues to Coach when appropriate
- Makes good, solid, empowered decisions related to the following: accept/reject early loads, reject dirty trailers for loading, enforce yard rules and regulations Core Competencies Focus on Customers
Delivers SMART customer service by:
- Understanding who your customers are.
- Actively seeking out and engaging with customers.
- Asking questions to identify and understand customer needs.
- Delivering products and solutions that exceed customer expectations.
- Demonstrating sincere appreciation to customers. Deliver Results
- Completes assignments consistently.
- Maintains focus despite obstacles.
- Puts in consistent effort to meet goals.
- Works steadily on routine priorities. Take Action
- Displays a can-do attitude.
- Confirms what needs to be done and does it.
- Meets deadlines consistently.
- Takes action without relying on oversight. Show Courage
- Takes on tough assignments when asked.
- Remains productive during times of change and uncertainty.
- Raises difficult issues to ensure they are addressed.
- Shares feedback and expresses disagreements tactfully.
Continue Learning
- Seeks opportunities to learn and apply new skills.
- Asks for help with personal development efforts.
- Remains open to feedback from others.
- Shares knowledge and best practices with others. Functional/Technical Competencies Attention to Detail
- Accomplishes work with concern for all the areas involved, no matter how small.
- Notices inconsistencies/faults in work processes in order to ensure the quality of services and products leaving the facility and to prevent inefficiencies.
Solve Complex Problems
- Collects relevant information to understand basic problems and issues.
- Learns and uses basic problem-solving tools and methods.
- Recognizes symptoms that indicate problems.
- Separates relevant facts from less essential or unnecessary data when solving problems. Be Adaptable
- Adjusts approach in different or changing situations.
- Learns to be flexible in completing job assignments.
- Takes cues from others about changes in the situation.
- Accepts direction on how to adapt approach to changing situations.
Template Revised 8/1/2019 Page 3 of 4 Safety Orientation
- Ability to work safely and maintain awareness of workplace conditions that affect associate and customer safety. This includes the ability to understand and follow company safety policies and procedures, complete work in a safe manner, caring about safety of self, others, and customers, responding appropriately in an emergency, and reporting unsafe conditions.
Communicate Effectively
- Keeps others informed.
- Listens attentively to others’ insights, advice, and instruction.
- Responds openly to others.
- Speaks with an appropriate amount of detail. Demonstrate Self-Awareness
- Seeks feedback from others.
- Asks for input about how own actions impact others.
- Reacts positively to constructive criticism.
- Recognizes own mistakes and the need to operate differently.
Minimum Qualifications:
- High school diploma or GED equivalent
- Demonstrated track record of good attendance
• Basic math and reading comprehension skills • Basic computer skills including a working knowledge of Microsoft Office
- Strong safety orientation Preferred Qualifications:
- Post-secondary education in business, supply chain management, transportation or related field
- Experience in a customer service role
- Experience using troubleshooting processes to resolve problems
- Experience in distribution center operations
- Experience using a data management system
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.
