The BCP Field Service Technician for Compact Construction Equipment provides face-to-face customer service located at an off-site location and is responsible for troubleshooting, diagnosing, repairing, and reconditioning various compact construction equipment.
Essential Functions:
- Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
- Performs minor to complex repairs and troubleshooting offsite with minimal supervision
- Performs moderate troubleshooting of equipment malfunctions and failures
- Removes and installs parts, disassembles and assembles basic components
- Tests and verifies proper operation of all repairs
- Prepares and completes all job-related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete the job
- Operates equipment and vehicles with possession of all necessary licenses and certificates
- Maintains service vehicle inspection records, daily inspections, and driver logs as required by the Department of Transportation
- Adheres to contamination control and HAZMAT rules and regulations
- Maintains all company equipment, tools, and the vehicle in a good, clean, and working order
- Communicates job progress to supervisor and customer as needed
- Completes assigned jobs and tasks to meet flat rate time and re-work standards
- Works overtime as required by workload and customers’ needs
- Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner
- Projects professionalism with both internal and external customers, including personal appearance; may be relied upon to act as a mentor to lower level Technicians
- Requires regular and punctual employee attendance
- Performs other duties as assigned
Knowledge, Skills, and Abilities:
- Candidates must have 2 years or greater of field or shop service tech troubleshooting and repair skills in Compact Construction Equipment; such as Skid Steers and smaller construction equipment ( mini excavators ).
- Knowledge of safe work procedures and practices.
- Must have their own tools.
- Advanced knowledge of equipment and tools, including their designs, uses repair, and maintenance.
- Advanced knowledge of hydraulics, transmissions, engines, undercarriage, and electrical.
- Demonstrates proficiency with current computer software, related hardware, and basic knowledge of machine electronic systems.
- Exceptional skills in customer service
- Basic diagnostic and troubleshooting skills
- Planning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resources
- Operation and control skills of equipment or systems
- Equipment selection skills to determine the kind of tools and equipment needed to do a job
- Ability to communicate clearly and effectively, both verbally and in writing
- Ability to operate a crane and forklift, and obtain required certifications/licenses
- Ability to meet deadlines and work under fast-paced, time constraining circumstances
- Ability to operate hand tools, power tools, pneumatic tools, and equipment used in the mechanical repair
- The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects
Education and Experience:
- More than one year of compact construction equipment experience required; three or more years preferred.
- High school diploma or equivalent preferred
- Air conditioning certification preferred
- Crane/Rigger certifications preferred
Travel:
- Travel required with the possibility of an overnight stay
Additional Requirements:
- Valid Driver’s license required.
- Must have a safe driving record.
- Must own required tools to perform repairs.
Physical Requirements:
- Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
- Frequently moves materials or equipment weighing up to 80 lb.
- Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
- Ascends/descends with gradual or continuous progress by oneself, using both hands and feet, and climbs up and down ladders and/or equipment
- Be able to maneuver safely and work underneath equipment
- Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work
Work Environment:
- Requires wearing common protective or safety equipment
- Regularly works outdoors around moving mechanical parts and noise level may be loud at times
- May be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity
- Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high speed rotating equipment
- Required to perform work in cramped spaces and/or high places
How to Apply:
If you are interested in the position, please complete our online application by applying directly on our website at http://www.holtcat.com/careers.
We also provide excellent benefits such as medical, dental, vision, life insurance, 401K plan, vacation, and holiday pay.
- HOLT CAT (and related entities) is an Equal Opportunity and Affirmative Action employer. It is our practice to provide equal employment and advancement opportunities to all individuals. All employment decisions at HOLT CAT and related entities will be made on merit, qualifications, and abilities.
- It is the policy and commitment of HOLT CAT and related entities to ensure equal opportunity is provided in all employment opportunities and practices, regardless of race, color, religion, age, marital status, sex, sexual orientation, gender identity, genetic information, national origin, veteran status, disability, or any other characteristic protected by law. Please view Equal Employment Opportunity Posters provided by OFCCP on our website.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
