Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it.
Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge-quality services provided by dedicated CBRE “hosts”; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.
The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.
Get ready for an exciting career with CBRE!
About the Role
The Workplace Experience Receptionist is the first point of engagement with team members and visitors alike. This role acts as the heartbeat of the company by providing personalized services and administrative support to build a sense of community, crafting a warm, encouraging, and servicing atmosphere that improves the Experience.
What you’ll do
- Handle daily phone queries, central reservation inbox queries, and bookings (AV, meeting rooms, and catering requests)
- Ensure all client requirements are met within the Guest Relations functions with a high level of professionalism
- Welcomes tenants/employees and announces clients, applicants, and visitors. Maintains neat appearance of reception/lobby area, conference rooms café, and other common areas.
- Performs general administrative duties associated with distributing packages and mail as needed.
- May order and stock office supplies such as café supplies, equipment toner, printer paper, freight, and shipping supplies, etc. Determines standard supplies and information to be maintained at the front desk.
- Follows security and emergency procedures as defined for the property. Responds to emergencies in a calm, efficient manner.
- Complete other duties as assigned.
