IT Support Specialist

HDR • Full-time • Phoenix, AZ, US • 1w ago

IT Support Specialist

- (182653)

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we work to weave diversity, equity, and inclusion into our work and foster a sense of belonging throughout the company and within our communities, we constantly ask ourselves: What is our impact on the world?

Watch Our Story:' https://www.hdrinc.com/our-story'

Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.

In the role of IT Support Specialist, we'll count on you to:

Apply technology to address business needs and constraints
Assist staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources
Combine a breadth of IT technical expertise with an overriding concern and urgency for excellent customer service
Participate in enterprise-wide IT projects and initiatives
Diagnose system hardware, software, and operator problems
Provide advanced troubleshooting on complicated IT issues
Provide support for software applications
Provide desk side training upon request for enterprise applications
Request hardware and software through the requisition system as directed by their supervisor
Provide hardware support, printer and printing support
Assist the IT Support team with the inventory management of desktops, laptops, printers, and other personal hardware assets
Assist the IT Support team with software inventory where required
Provide local office coordination and communication of technical support topics/issues of interest
Understand client business needs and effectively match client business needs to technology solutions to implement desired solutions
Work with Systems Administrators in performing IT infrastructure processes and procedures assigned to the team.
Perform other duties as needed

Preferred Qualifications

Knowledge of MicroStation, AutoCAD, ProjectWise and/or GIS
This position may include travel

Required Qualifications

Associate's degree in Computer Science/MIS-related area or equivalent work experience
A minimum of 1 year of experience in technical support of PC, networks and servers
Excellent working knowledge of personal computer and peripherals
Experience in systems operations and maintenance
Working knowledge of Windows 7/10/365 and Windows 2003/2008/2012 Server.
Working knowledge of Microsoft Office applications
Excellent client service, interpersonal and communication skillsSelf-starter able to handle multiple tasks and deadlines with minimal supervision

What We Believe
HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.

Our Commitment
As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day.

Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.

Primary Location:

United States-Arizona-Phoenix

Industry:

Schedule:

Full-time

Employee Status:

Regular

BusinessClass:

Marketing and Admin

Job Posting:

Nov 26, 2024

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