At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we work to weave diversity, equity, and inclusion into our work and foster a sense of belonging throughout the company and within our communities, we constantly ask ourselves: What is our impact on the world?
Watch Our Story:' https://www.hdrinc.com/our-story'
Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.
The role of IT Area Support Manager for our Northern California area will:
Focus on information systems that are appropriate for users' needs and consistent with the HDR’s information systems including:
- Responsible for the day-to-day operations of IT support for a user base of approximately 700 located in Northern California.
- Assume this leadership position in the Support Services organization responsible for running all aspects of an IT support team; our current team has seven (7) team members
- Ability to apply technology to address business needs and constraints
- Plan, direct and coordinate all operational delivery activities required to conceptualize, design, construct, test, and/or implement business and technical IT solutions
- Combine a breadth of IT technical expertise with an overriding concern and urgency for excellent customer service
- Participate in enterprise-wide IT projects and initiatives
- Supervise hardware, software, mobile device, printer and printing support
- Oversee office coordination and communication of technical support topics/issues of interest
- Ensure that service delivery performance and customer experience goals and objectives are met at a cost acceptable to the business
- Setting goals and objectives for team members for achievement of operational results.
- Ensures policies, practices and procedures are understood and followed by direct reports, customers and stakeholders.
- Perform other duties as needed
- Valid driver's license required
- Preference given to local candidates
This role is ineligible for Visa sponsorship
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Required Qualifications
- Bachelor's degree in Computer Science, Management Information Systems, related technical area, or the relevant combination of education and relevant experience
- A minimum of 3 years IT management/lead experience; a minimum of 5 years IT experience, including IT Support Services
- Experience in working with business users to establish priorities and manage expectations
- Superior client service skills
- Proven track record of providing local and remote IT support for multiple locations
- Ability to prioritize and execute tasks in a high-pressure environment
- Experience working in a team-oriented, collaborative environment
- Ability to travel up to 30% - 40% of the time
- Strong customer-service orientation
- Experience with budgeting and managing to a budget
- Excellent verbal and written communication skills
- Self-starter with the ability to handle multiple tasks and deadlines with minimal supervisionAn attitude and commitment to being an active participant of our employee-owned culture is a must
What We Believe
HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.
Our Commitment
As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day.
Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.
We provide a comprehensive benefits package that promotes employee ownership, employee health, performance, and success, which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time away, parental leave, paid holidays, a retirement savings plan with employer match, employee referral bonus and tuition reimbursement. The expected compensation range for this position depends upon skills, experience, education and geographical location. (Stated benefits are for full-time regular positions. Temporary and part-time roles eligible for limited benefits.) California: $98,560.00 - $160,000.00
