About us
We here at Neighborhood Payments strive to help you better serve your customers. We do that by providing payment processing and financial services to small, medium and, enterprise level businesses. We've been satisfying our clients for over 15 years.
Our work environment includes:
- Modern office setting
- On-the-job training
- Collaborative environment
**Technical Field Representative**
**Overview:**
We are seeking a dynamic and customer-focused Technical Field Representative to join our team. As a Technical Field Representative, you will be responsible for engaging with customers in various locations, providing exceptional service, and promoting our products and services.
**Responsibilities:**
- Conduct face-to-face interactions with customers in designated areas
- Deliver outstanding customer service by addressing inquiries and resolving issues promptly
- Utilize bilingual skills, particularly in Spanish and English, to effectively communicate with a diverse customer base
- Demonstrate proficiency in upselling techniques to maximize sales opportunities
- Analyze customer feedback and data to identify trends and improve service delivery
- Maintain accurate records through meticulous data entry
- Exhibit professional phone etiquette when contacting customers or stakeholders
- Collaborate with team members to ensure consistent service quality across all interactions
- Prospect new businesses by introducing yourself and handing out literature
**Requirements:**
- Prior experience in customer service is preferred
- Fluency in English and Spanish is required; proficiency in additional languages is a plus
- Strong communication skills to effectively engage with customers from various backgrounds
- Ability to analyze data and draw meaningful insights to enhance customer experience
- Proficient in data entry with high accuracy and attention to detail
- Comfortable with upselling techniques to drive sales growth
- Demonstrated phone etiquette and interpersonal skills
- Clean driving record
- Prior Customer Facing Experience
- Tech Savvy (Loves the latest apps, gear, etc)
- Loves To Demonstrate Technology
**Nice To Have:**
- Rideshare Experience
- Direct to customer technical sales experience (TMobile, Verizon, AT&T)
- Familiarity With Payment Processors
- Familiarity with the restaurant industry
Join our team as a Technical Field Representative and embark on a rewarding career where your customer service skills will shine, and your multilingual abilities will make a difference. Apply now!
Job Type: Full-time
Pay: $45,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Application Question(s):
Ability to Commute:
- Los Angeles, CA (Required)
Work Location: On the road
