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HR Call Center Associate

CBRE • Full-time • Richardson, TX, US • 4m ago

HR Call Center Associate

Job ID

191887

Posted

14-Nov-2024

Service line

Corporate Segment

Role type

Full-time

Areas of Interest

People/Human Resources

Location(s)

Richardson - Texas - United States of America

About the Role:

The purpose of this position is to serve as the main administrative and support contact for the Human Resources Service Center (HRSC).

What You'll Do:

Handle incoming telephone calls / emails in accordance with service model.
Respond to general inquiries concerning transition activities in accordance with established policies and procedures.
Create electronic record to capture customer interactions; provides quality service and resolve efficiently.
Provide assistance with HR Service Center projects, as needed, to support Payroll and other departments.
Work with HR Managers to administer the on-boarding process including new employee orientation, verification and processing of employee paperwork, and liaisons with supervisors and team leaders to establish a positive start for new employees.
Coordinate with internal shared services to ensure all aspects of transitions are covered including payroll, benefits, recruiting, etc. May perform administrative duties specific to department such as conducting research, updating standard templates and reports, and preparing collateral materials.
Arrange meetings and conferences, schedule appointments, and complete travel or conference arrangements.
Create and distribute documents such as meeting minutes, recruiting documents, presentations, correspondence and standard reports.
Establish and maintain record keeping and filing systems; classifies, sorts and files correspondence, records and other documents.
Carry out special projects and assignments as requested.

What You’ll Need:

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

High School Diploma required. Bachelor's degree preferred but not required.
Minimum 2 - 4 years of demonstrated experience in HR industry plus customer service experience.
Intermediate skills with Microsoft Office Suite.
Experience in PeopleSoft a plus but not required.
Ability to multiple group email boxes simultaneously.
Strong organization skills with the ability to prioritize.

Why CBRE?

When you join CBRE you will have the support and resources of a global firm where an entrepreneurial mentality is encouraged. You'll realize your potential with exciting work, fast-paced assignments, an environment of constant learning and dedication to results! To enable your success, we provide the best tools, training and leaders in the industry.

Our culture is built on our RISE values and reflects the needs and perspectives of our clients and our people. Our work is guided by our North Star: Crafting the real estate solutions of tomorrow, so businesses and people thrive.

Coming to work for CBRE, you will receive a comprehensive benefits package, 401k, and extraordinary perks such as career growth and longevity!

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.