Your opportunity
At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.
Schwab’s Wealth & Advice Solutions (WAS) organization drives our strategy to create an integrated Wealth and Advice Solutions business and prioritize the investments we make in them. Within WAS, Investment Offers & Solutions (IOS) is responsible for managing our third-party product marketplaces (Alternative Investments, Managed Accounts, Mutual Funds, ETFs, Structured Products, Fixed Income, Annuities & Insurance, and 529) as well as our proprietary Separately Managed Accounts. Our mission is to provide a positive experience for the Schwab clients that invest in these products, while growing a revenue stream which is vital to Schwab’s overall financial health.
Within IOS, Managed Accounts Solutions (MAS) is responsible for the end-to-end offer management for our third-party and proprietary managed investing, primarily Separately Managed Accounts (SMA). To do this, we maintain a robust product offering (e.g. by developing new offers, enhancing existing offers, or adding resources to the platforms), develop new tools and research for clients, build relationships with third-party and proprietary asset management partners, and work effectively with internal partners and outside firms to create a strong positive client experience. Serving individual investors, registered investment advisors (RIAs), retirement plans, and other institutional clients, our Managed Accounts offers are a centralized and shared resource for the firm.
As a member of the team, you will have the opportunity to be responsible for developing and implementing the enablement of strategic initiatives for our Managed Accounts offers. These initiatives include addressing changing industry trends, evolving our business and economic model, pursuing market growth opportunities, and improving internal business processes and operations. The Senior Manager will work closely with internal partners to deliver education and tools, marketing and collateral, sales and service communications and plans, to deliver on our initiatives.
The successful candidate must be energetic and enthusiastic about implementation, product management, strategic problem solving and financial services. He/she/they will be a self-motivated, resulted oriented independent contributor. Key responsibilities include:
- Execute a strong blend of project/product management, data analysis, critical and strategic thinking, presentation building and execution skills to deliver on various high-impact cross-functional projects to further elevate Schwab’s Managed Account client experience and enable a proactive approach to industry trends and dynamics
- Partner closely with internal team colleagues, marketing, field enablement, technology, operations, legal and compliance, and others in the planning and execution of key projects
- Engage with internal stakeholders around the firm (e.g., research, marketing, digital services, and Schwab proprietary solutions), acting both as subject matter expert and change agent for better client experiences and reduced risk to our overall firm
- Build and maintain a strong network of business partners internally and externally to consult on issues and opportunities facing the managed accounts platforms/products and solve them; externally this can include vendors and other professional services as well as asset managers.
- Gain a deep understanding of client pain points, needs and their journey to build an industry-leading experience
- Ensure processes and procedures supporting functions of the managed account client experience are maintained to minimize risk to the firm and to drive efficiency and scale in platform maintenance
- Gather insights to understand client needs and attitudes to design and/or position products, develop product maps to evolve our offers and drive value for our clients
- Lead/support day-to-day management of our existing proprietary and third-party separately managed account offerings to help create a positive client experience
- Help launch new separately managed account offerings, from concept creation through implementation, and ensuring new offers are well positioned for retail investors
What you have
To ensure that we have fulfilled our promise of 'challenging the status quo,' this role has specific qualifications that successful candidates should have.
Required Qualifications
- Bachelor’s Degree required; MBA and/or equivalent post-MBA level experience preferred
- 7+ years of project management, product management, and/or client experience
- High degree of comfort dealing with ambiguity; comfort in a dynamic and fast-moving work environment
- Excellent project management skills, including attention to detail and the ability to multi-task and work efficiently (independently and with teams), to meet tight deadlines with minimal supervision
- Some experience in consulting or corporate development and/or internal strategy function is preferred; prior experience in financial services preferred
- A strategic thinker with strong business judgment and analytical skills, who can problem solve as issues arise
- A strong understanding of key partner functions such as operations, marketing, finance, supervision, and compliance
- Robust communication skills, both written and verbal, with demonstrated ability developing materials and effectively presenting to and persuading audiences
- Deep expertise in the landscape of the financial services industry, especially as it relates to asset management and managed accounts
- Strong relationship building and partnerships skills; a strong team player
- Successfully execute on multiple initiatives at the same time, autonomously, quickly, despite challenges, and with great attention to detail
- Ability to weigh multiple perspectives, gain consensus, and influence key stakeholders
- Expert user of PowerPoint and Excel
In addition to the salary range, this role is also eligible for bonus or incentive opportunities
What’s in it for you
At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
- 401(k) with company match and Employee stock purchase plan
- Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
- Paid parental leave and family building benefits
- Tuition reimbursement
- Health, dental, and vision insurance
