Credit and Collections Specialist

Intuit • Remote (San Diego, CA, US) • $24 - $33 / hour • 1w ago

Overview

Come join Intuit as a Credit and Collections Specialist! This job is located in San Diego, CA and is a part of a hybrid work environment.

What you'll bring

Minimum of 3-5 years of direct collections experience
Must live in the San Diego area and be able to come into the office at least 2-3 days a week
Demonstrates working knowledge of technology (finance enterprise systems), tools and resources to perform role
Verbal and written communication skills in a variety of mediums (phone, email, chat, in-person)
Ability to work both individually and as part of a team
Working knowledge of excel/google docs
Can perform simple reconciliation analysis
Have good analytical & technical skills
Goal, task and project oriented
Skilled at time management, multitasking and prioritizing workload
Critical thinking skills
Provide excellent customer service, for internal and external customers, throughout the entire collections process
High school diploma or GED is required, college is preferred

MEASURES OF SUCCESS

Aging/Days sales outstanding
Bad Debt Reserve
Call Metrics (Inbound/Outbound)
Team engagement
Excellence in Customer Service

How you will lead

Manages inbound and outbound collection calls
Performs well in complex, high-volume, data entry, customer service, and problem-solving role
Understands the end-to-end credit & collections processes and follows policies and procedures
Responds to both external and internal customer inquiries in a professional manner
Process, monitor and/or oversee transactional activities associated with area of support
Responds to customer (external and internal) questions and inquiries in a professional manner
Researches and analyzes data to identify & address root cause of exceptions
Ensure operational and financial integrity within established corporate policies, procedures and controls

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Southern California $24.50-33.50. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.