DESCRIPTION
We are looking for a talented Service Supervisor to join our team specializing in Service in Downey, CA.
In this role, you will make an impact in the following ways:
- Efficient Scheduling : By coordinating and scheduling Technician work schedules, you’ll ensure optimal use of resources and timely completion of repairs.
- Clear Communication : Communicating repair plans aligned with customer quotes will help maintain transparency and set clear expectations for both Technicians and customers.
- Performance Enhancement : Providing coaching, feedback, and performance reviews will foster professional growth and improve the overall productivity and quality of the service team.
- Technical Support : Offering first-level support and escalating issues when necessary will ensure that Technicians have the assistance they need to resolve complex problems efficiently.
- Logistics Management : Managing service logistics, including materials, equipment, and personnel, will ensure safe, high-quality, and efficient operations.
- Accurate Quoting : Developing and reviewing quotes for accuracy will help maintain customer trust and satisfaction by providing reliable and transparent pricing.
- Continuous Improvement : Participating in continuous improvement activities will help adapt processes to meet evolving customer expectations and organizational goals.
- Customer Relationship Building : Resolving customer concerns and developing strong relationships through professional communication will enhance customer satisfaction and loyalty.
RESPONSIBILITIES
To be successful in this role, you will need the following:
- Knowledge of Diesel and/or Nat Gas engines
- Previous experience working in a shop service environment
- Previous experience ‘scheduling and managing’ service personnel
- Knowledge of Cummins Warranty/Policy
- Experience with estimating/quoting
- Computer literate
- Knowledge of Cummins QSOL
- Customer Service experience
- Flexible Work Hours
QUALIFICATIONS
Education, Licenses, Certifications:
- College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
- This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
- Intermediate level of relevant work experience in a technical field, including team leadership experience, required.
Please note that the salary range provided is a good faither estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience where appropriate.
Job Service
Organization Cummins Inc.
Role Category On-site
Job Type Exempt - Experienced
Min Salary $74800
Max Salary $112200
ReqID 2406748
Relocation Package No
Cummins and E-Verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.
