Since 1999, Pyramid Healthcare has been dedicated to offering the highest quality of care to those we serve. A focus on client-centered care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment. Under a passionate leadership team, Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being!
Essential Duties and Responsibilities:
- Create test plans and deployment process for Salesforce process improvement implementations.
- Co-Lead integration implementation, testing, and validation across both systems.
- Provide technical support related to Salesforce and integrated business applications.
- Communicate with support teams for Salesforce and other integrated applications.
- Provision users (activate, deactivate, manage permissions, etc.).
- Create Salesforce SOPs and assist with upkeep of document library.
- Conduct user training sessions and create user guides for new functionalities.
- Prioritize work items based on direction from business leaders.
- Adapts well to change, as priorities can change frequently.
- Lead meetings to gather requirements for projects involving various stakeholders.
- Support the Salesforce release cycle of four major updates per year.
- Gather and organize requirements from stakeholders across all departments (call centers, business development, access & engagement, case management, etc.).
- Configure solutions in a Salesforce Sandbox environment.
- Conduct thorough testing and build User Acceptance Testing (UAT) documentation.
- Deploy solutions to production and perform post-deployment testing.
- Support additional applications as needed.
- Must exercise discretion and maintain confidentiality with regard to all company information.
- Completion of all required trainings as designated by the company and accreditation/licensing entities.
- Other duties as assigned.
Supervisory Responsibilities
- This role is not supervisory.
Required Qualifications
Education, Licensure, & Experience
- Bachelor’s degree in Computer Science, Management Information Systems, or Analytics.
- Four years related Salesforce experience.
Job Knowledge, Skills, and Abilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Salesforce Health-Cloud experience required.
- Experience with Software Development Lifecycle (SDLC) methodology.
- Development experience with Salesforce reporting tools and concepts.
- Working understanding of Salesforce Flow, Lightning App Builder, and Lightning Record Pages.
- Experience with Data Import Wizard, Data Loader, and dataloader.io is a plus.
- Experience packaging outbound change sets and validating/deploying inbound change sets.
- Working level understanding of Salesforce formulas and Validation Rules.
- Ability to handle a crisis and or potential risk situation and react appropriately.
- A working knowledge of federal and state standards as well as regulating body and compliance standards.
Physical Demands are standard of an administrative Salesforce administrator role.
Work Environment
Remote position with <5% travel optional as projects may require.
Suggested Changes and/or Edits:
We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent and ethical when dealing with clients, staff and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling and relentless desire to improve lives and support Pyramid Healthcare’s mission.
