Requisition ID: 208877
Posting Locations: Charlotte
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Our Secret Ingredient is our Teammates.
We offer great rewards, competitive pay, career advancement and growth opportunities.
Full Time Teammates are also eligible for:
- Paid Training
- Paid Time Off plus paid holidays
- 401(k) with Company matching on a dollar-for-dollar basis
- Employee Stock Purchase Plan (ESPP)
- Group Health Insurance – Medical, Dental, Vision & Disability
- Basic and Supplemental Life Insurance
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Job Overview
The Business Systems Manager works with various department heads to define and gather requirements to help determine applications and processes that improve efficiency and deliver cost savings to the company. This role helps develop governance and work within agreed-upon governance, based upon current volume, the magnitude of request, and defined business objectives. Creates documentation, training, and training videos assigned to applications and processes. Provides a base level of reporting, including usage and SLAs, etc. to business leaders. Works with department heads to roll out assigned applications and processes and provide ongoing support.
Duties & Responsibilities
• Meets with sales and strategic business leaders across the organization to understand gaps and desired business outcomes. Partners with leaders to gather requirements and to propose a service level agreement for the intended request
• Partners cross-functionally to gather business requirements and works with IT to construct wireframes and gather alignment, to support enterprise-wide business needs and to understand objectives that help define solutions and processes that improve efficiencies and, or deliver cost savings to the company
• Oversees, reviews, and performs the analysis of system features and relates existing systems, applications, and security to future needs and trends, provides engineering recommendations and resolves integration and testing issues
• Oversees the testing and evaluation of apps and processes to ensure the finished product meets current and future requirements; conducts feasibility studies on tactical plans
• Defines documents processes, procedures for use, troubleshooting information, and training for user adoption
• Reports on application and system usage, trends, and areas of opportunity, to support business leaders in making informed decisions
• Directs, leads, and motivates the FP and A function to deliver results by communicating company goals and deadlines
• Engaging and developing teammates through effective performance management, coaching, and training
• Implementing continuous improvement methods while maintaining customer focus
• Embodying company purpose and values to inspire servant leadership
Knowledge, Skills, & Abilities
• Proficient in relationship building
• Competent problem solver that is solution-oriented
• Proven Project Management, Microsoft Office expert skills required, basic knowledge of SharePoint, some SQL preferred
• Continuous improvement mindset
• Ability to prioritize multiple assignments with deadlines (Look for the ROI)
• Ability to collaborate and communicate cross-functionally
• Demonstrates integrity and adaptability
• Knowledge of app development
• Expert with mobile devices and apps
Minimum Qualifications
• 2 years of education beyond high school in college or technical school
• Knowledge acquired through 1 to up to 3 years of work experience
As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status..
