Overview
The Systems Support Specialist position is responsible for the availability, maintenance, reliability, and performance of end-user equipment at the Stores, Distribution Centers and Home Office. This position provisions and removes user access to various systems and applications. The position requires flexibility in a fast-paced environment with constantly changing needs and priorities.
What We Stand For
Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.
Responsibilities
- Serves as point of contact for employee requests from all areas of The Container Store (Stores, Home Office, Distribution Centers and Customer Solutions Department) in the following areas:
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- Documents, troubleshoots, and diagnoses issues related to desktop, laptop and mobile hardware and software
- Provisions access to myriad systems and applications through Active Directory and administrative interfaces
- Configures various types of hardware, including desktop pcs, laptops, mobile devices, and printers
- Troubleshoots PC peripheral and printer hardware in-person and over the phone
- Responsible for administrating VOIP phone systems, MDMs, Microsoft 365 users and other applications as required
- Provides Executive support and maintains audio/visual meeting equipment in conference rooms.
- Installs myriad types of software by request, as well as researching and testing use of new software on Windows and MacOS machines
- Maintains documentation and training for procedural and technical areas of expertise
- Maintains current industry knowledge of best practices, development concepts and procedures
- Provides after hours on-call support for systems as required by the business on a rotating schedule
- Consistently arrives promptly to work the assigned schedule
- Responsible for maintaining discretion related to all confidential/sensitive company and customer information
- Performs other requested tasks and duties as assigned.
We believe in taking care of our team. That's why we offer a comprehensive benefits package that goes beyond just health insurance (though we've got that covered too!). Here at The Container Store, we're passionate about helping you contain your health, grow your career, and find balance in your life.
Here's a peek at what you can expect:
- Competitive health, dental, and vision plans to keep you and your loved ones well.
- 401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity.
- Unique "1equals3" website for easy access to your benefits information and company updates.
- We've got your back! Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best.
For our full-time associates, we offer even more:
- Peace-of-mind benefits: Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs).
- Family-focused support: Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program.
- Work-life balance boosters: Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes.
- Discounts galore: Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance (because fur-babies matter!).
- Recognition you deserve: We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions.
- Thriving with diversity: Participate in our Employee Resource and Affinity Groups and help guide how we give back to the community, while having a space to connect, support one another, and celebrate cultural heritages.
But that's not all! We offer a fun and collaborative work environment where you can learn, grow, and make a real difference.
Qualifications
- Bachelor’s degree or comparable certification in technology, preferred
- At least two years of relevant experience in desktop support or related Technology disciplines
- Based in Dallas/Ft. Worth area
- Ability to travel 5% a year, based on the business needs
- Use of personal mobile phone with texting ability for on-call purposes
- Ability to perform training in both a classroom setting and in the moment for coaching opportunities.
- Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs
- Ability to communicate clearly and effectively, both orally and in writing, at all levels within the organization and with vendor partners
- Ability to quickly separate the mission-critical tasks from the lower priority tasks; focuses on the most value-added projects of the day or week
- Flexible, with a positive attitude and passion for knowledge
- Strong time management and organizational skills with the ability to successfully manage multiple projects at once
- Experience imaging desktop and laptop computers with Windows and MacOS
- Working knowledge of printer drivers and printer hardware
- Proficient with computers – all Microsoft Office applications and other Windows-based applications
- Working knowledge of provisioning user access using applications such as Active Directory
- Proven technical and problem-solving skills
- Experience supporting users in-person and remotely in a hybrid environment
Experience and Skills Preferred
- Experience administrating mailboxes and users in Exchange and Microsoft 365 admin portals
- MDM knowledge (Workspace One, SOTI, etc.)
- Knowledge and experience pushing software using various methods or platforms
- Mac hardware and software knowledge
- Knowledge of administrating Microsoft Teams phone system
- Experience supporting Executive-level users with attention to detail
- Knowledge of audio/visual meeting equipment
Why You’ll Love Working Here
The Container Store offers a dynamic, inclusive environment where creativity, collaboration, and agility are key. You’ll receive support through onboarding, professional development, and career growth opportunities, empowering you to succeed as a creative designer while contributing to a company that values innovation and organization.
Company will not pay costs associated with immigration sponsorship.
The Container Store promotes a smoke-free, drug-free environment.
We are proud to be an Equal Opportunity Employer and comply with the Americans with Disabilities Act
Office Physical Requirements
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