Overview
ABM is hiring an HR Coordinator, Background Screening! The position supports the background screening process with a focus on adjudicating background checks. This team member is required to provide exceptional customer service and accurate information regarding background check policies, processes, and procedures while maintaining the confidentiality of the background screening process.
This is a Hybrid Role! (combination of in-office & remote-based workdays based on business needs) located at either:
- 1459 Hamilton Avenue, Cleveland, OH 44114 (free downtown parking!)
- 14141 Southwest Freeway, Sugar Land, TX 77478
Essential Functions:
- Provide background check program support including adjudication and troubleshooting, directly impacting the organization’s hiring practices
- Support the drug testing and safety programs
- Ensure compliance with applicable state and federal laws regarding screening and selection requirements
- Review screening data to ensure compliance with customer contracts
- Communicate screening results in a timely fashion; resolve discrepancies; maintain relationships with vendors; work with team members to create communication on the process
- Provide ongoing support to talent acquisition, field Human Resource and onsite managers to improve the program, troubleshoot program issues, monitor policy and provide critical updates
- Provide team members with accurate, consistent, and timely responses regarding background screening related inquiries.
- Properly document each interaction, preserving accurate case data and updating in a timely manner according to service level agreement for precise reporting of metrics / KPIs.
- Follow communication procedures, guidelines, and policies.
- Develops and maintains a trusted relationship with all stakeholders all through the process, i.e., other TA leaders, hiring managers, and human resources by consistently collaborating as often as needed.
- Maintain a high level of accountability with the delivery and execution of communication to all stakeholders.
- Sustain a proficiency level with prioritizing responsibilities and maintaining a workload as assigned.
Qualifications – Education & Experience:
- 2 years of high-volume administrative experience.
- 1 year of proven customer care experience.
- Familiarity with criminal background checks and drug testing procedures highly preferred.
- Ability to maintain a high level of confidentiality.
- Excellent verbal / written communication skills.
- Proficiency in Microsoft Office 365 is required including Outlook, Word, and Excel
- High School diploma required. Some college preferred.
Qualifications – Other Skills, Abilities & Knowledge:
- Attention to detail with exceptional organizational and time management skills
- Excellent interpersonal and verbal and written communication skills
Working Environment and Travel Requirements:
- Open office environment
- Workways: Hybrid. 3 days in the office each week. This Workway is subject to change based on the needs of the business.
- Minimal travel expectations
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2025 Employee Benefits | Staff & Management
