Your Impact
The primary purpose of this role is to assess, support/design, implement, and roll out initiatives that support the PROvider experience and driving business results. This role will accomplish this through the development and implementation of projects, best practices, and process/system improvements. This role supports the day to day PROvider engagement operations, including training and upskilling, services, technology, omni-channel, feedback and communications.
What you will do
- Collaborates cross functionally to effectively deliver projects, best practices, and process improvement initiatives.
- Coordinates and manages timely execution of projects to support the PROvider experience, from development to implementation.
- Provides the PROvider Engagement & Onboarding team qualitative and quantitative analytics prior to development and after implementation identifying ROI, current/future state, and cost savings.
- Builds alignment across key stakeholders on IT prioritization for system enhancements in support of the PROvider experience; supports system testing and implementation.
- Interprets reporting and develops actionable performance recommendations that are distributed to the key stakeholders.
- Provides real-time information and guidance to PROviders requiring assistance with day-to-day procedural questions.
- Assists the PROvider Engagement & Onboarding team with development of process improvement solutions based on field and PROvider feedback.
- Leverages PROvider-facing technology to improve productivity and efficiency.
- Executes the process of documenting policies, procedures, and processes for new initiatives.
- Develops relevant materials, resources, and tools to support the upskilling/training and communication needs that support the PROvider experience and onboarding activities.
- Writes, edits and gate-keeps content on behalf of business partners to the PROvider network.
- Creates and executes processes, procedures and style guides that support feedback, communications, and PROvider engagement activities.
- Consults and collaborates with the team’s leadership and business partners on comprehensive communications and upskilling/training plans.
Required Qualifications:
- Bachelor's Degree Business, Management, Operations, or related field and 1-2 Years Related industry experience (installation, repair or US home improvement)
- 2 years Experience in data analytics, performance reporting
Preferred Qualifications:
- 2 years Demonstrated project management experience, such as Gantt Chart design and development
- 1 year Advanced skill level in Microsoft SharePoint, such as ability to create list and custom workflows
- 1 year Experience with Service Provider Capacity Management
About Lowe’s
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
