Founded in 1998, Direct Line has grown from its start in Silicon Valley to become a leading global technology services company, providing data center design, integration, installation, retrofits, maintenance and managed services to the world's leading technology companies.
Catering to a broad spectrum of technology and client requirements, Direct Line employs over 1200+ skilled technicians to deliver over 1000 projects annually across data center markets in the US and APAC.
In July 2024 Direct Line was acquired by CBRE and now operates within its Data Center Solutionsbusiness. This new ownership presents an opportunity to support and accelerate DL's key strategies to serve the increasing demands of the industry and our clients.
SUMMARY
Direct Line ("DL") is a high growth global technology services company with primary focus in providing design, integration, installation, maintenance and managed services to well-known data center operators and technology companies. Direct Line deploys decades of experience and knowledge through key partnerships with hyperscale technology companies and multi-tenant data center operators that give its clients a competitive marketplace advantage. Direct Line is committed to continually improving our industry through certified training of cutting-edge technicians that deliver superior results with a passion for detail. Direct Line is headquartered in Fremont, California with additional locations in Virginia, Tennessee, North Carolina, New Mexico, the Pacific Northwest, Asia-Pacific and Europe.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Installation/decommissioning of network and cabling infrastructure in a Data Center environment.
- Deliver sustainable and repeatable solutions and processes, always with an eye on improvement.
- Provide structured feedback on project progress to Stakeholders.
- Exhibit quality workmanship on all work and maintain Data Center cleanliness.
- Follow all production, safety and quality standards, codes, and industry best practices.
- Collaborate with various Stakeholders to remove project obstacles.
- Reading and comprehending blueprints and building documentation/redline work.
- Broad understanding of Data Center infrastructure technologies.
SKILLS AND QUALIFICATIONS
- Knowledge and use of basic telecom hand tools.
- Must understand customer service.
- Clear understanding of job safety requirements.
- Be able to read and understand floor plans.
- Should be familiar on wiring schemes and wiring testing.
- Should be able to pull all types of low voltage cable.
- Should understand and be capable in performing field terminations and labeling.
- Reports to Operations Manager and take daily directions from Technician, Technician II, Lead Technicians, Senior Technicians and Advance Senior Technicians.
- Capable of maintaining orderly paperwork, capable of running service jobs.
- Possess skill to layout MDF and IDF closets, be able to dress all types of cable, and perform all type of terminations.
- Capable of working in Data Centers
- Shall be able to install ladder racking and seismic bracing both above and under raise floor.
- Basic understanding of both copper and fiber cable testing and troubleshooting.
- Read and understand blueprints and design document
- Dress and furcate fiber trunks for splicing
- Maintaining orderly paperwork and running service
- Fusion Splice including Ribbon/Single OSP/ISP
- Install, connect, and decom network equipment
- Operate DSX 5000 tester/OTDR Tester
- Program testers
- Download test results to Linkware/Linkware Live
- Save test results, verify, and submit to customer
- Create mass labels and apply per Portmap
- Differentiate live cables from decom cable
- Copper testing and troubleshooting
- Conduct Service Swaps of live networking devices
- Understand "FIM" database and operate scanners
PHYSICAL REQUIREMENTS
- Primarily walking, standing, and bending for extended periods with some sitting.
- Ability to communicate effectively with verbal, written, visual and listening skills.
- Dexterity of hands and fingers to operate any required equipment as well as to operate a computer keyboard, mouse, and other technical instruments.
- Able to lift and carry heavy equipment, up to 50 pounds.
- Ability to pull cables.
- Ability to climb ladders and work on raised platforms.
CBRE | DIRECTLINE, a CBRE Data Center Solutionsbusiness, is a leading technology infrastructure services provider enabling mission critical data center infrastructure for the world's technology leaders. Catering to a broad spectrum of technology and client requirements, 1200+ skilled technicians deliver over 1000 projects annually across data center markets in the US and APAC. DL has proven success in the deployment of next-generation infrastructure technologies across the data center lifecycle; from design & planning, install & build through Day 2 maintenance, technology upgrades & retrofits, including delivering the latest wave of AI/ML platforms.
For more information on how Direct Line can support your technology infrastructure requirements, please visit: www.dl-global.com
