About Guaranteed Rate:
Guaranteed Rate is the 2nd-largest retail mortgage lender in the U.S. By offering industry-leading tools, low-rate mortgages, and unparalleled customer service, we’ve become the Home Purchase Experts®. At Guaranteed Rate, we think big – pushing beyond what most people believe is possible. We strive to work with the best of the best, building business with the best referral partners and hiring the best employees – allowing us to deliver world-class customer service. Our goal is to make sure every customer has a great experience. Headquartered in Chicago with 5,000+ employees in 300+ offices across the U.S. and licensed in all 50 states, we’ve helped thousands of homeowners with more than $37 billion in home purchase loans and refinances in just the past year alone.
Pay Range: 65-75k
Responsibilities:
Responsible for day-to-day oversight and success of loan officer and enterprise-level marketing platforms and products such as Mortgage Coach, Rebel iQ, MBS Highway, and more.
Responsible for promotion and management of enrollment/billing process for Marketing Subscriptions program
Collaborate with cross-functional teams to iterate and improve marketing products and platforms consistently based on evolution of business needs and data-driven metrics
Assist with setting strategy, roadmap, and feature definition for marketing products
Act as liaison between vendors, customer success teams and internal departments
Manage the merchandising of products and create marketing strategies that encourage increased adoption of end users
Develop roll out strategies for new and existing marketing products and features as they are onboarded, and assist in production of training materials and facilitation of end-user trainings
Assist Marketing team in trouble-shooting issues on platform and facilitating solution with platform team
Interface with Sales and Sales Leadership to collect feedback and resolve escalated issues as needed
Provide consistent reporting on usage, engagement, and other metrics to prove ROI and progress towards defined KPIs
Other duties as assigned
Skills:
Detail-oriented, outgoing, and excellent communicator
Tech-savvy with the ability to think big picture on the possibilities of a platform or product
Ability to organize and present thoughts and plans succinctly and professionally to senior leaders
Self-starter who can also succeed as part of a team
Strategic and analytical thinker
Team player and able to pivot as business needs changes and evolve
Guaranteed Rate is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law.
