Service and Support Representative

Intuit • Remote (Arizona City, AZ, US) • 2w ago

Overview

We have an exciting opportunity on a team that is driving transformational assisted care experiences. We are looking for a candidate who has passion for delivering extraordinary experiences for our customers. Come join Intuit as a Service and Support Representative as one of our Frontline experts in the Professional Tax Group.

What you'll bring

Previous experience in technical support driving extreme customer engagement in a high velocity environment
Relationship management and knowledge of the tax industry is preferred.
Must possess intermediate computer skills including windows desktop applications
Excellent analytical, problem solving and interpersonal skills to deliver high customer satisfaction
Detail oriented, excellent verbal and written communication skills, with the ability to create processes in a computer system using multiple screens of data
Inspires confidence while leading customers through multiple steps to resolve issues via multiple channels
Ability to manage multiple priorities within a fast paced and high-volume environment
Ability to work virtually in a collaborative environment with a mixed hybrid and remote team while independently working with customers
High School or GED is required

How you will lead

Resolve customer inquiries using all channels of support
Learn and utilize specific software tools and problem-solving strategies to solve customer issues and continuously improve our processes
Uses effective probing questions to understand customer problems. Takes ownership of finding solutions by using available resources. Provides end-to-end solutions when possible
Can self-identify and prioritize their time for the greatest customer impact
Comfortable being an advisor and make recommendations that help grow the customer power prosperity
Do the right thing for the customer. Ensure that they have the tools and knowledge they need to run their business
Meets customers "where they are" by using relatable language and tailoring their communication based on the customers' level of tax and industry knowledge while supporting the Intuit Brand
Uses rapport and de-escalation skills to work through difficult situations while creating out of the box solutions
Displays a growth mindset by seeking to learn new tools and industry knowledge