JOB DESCRIPTION AND POSITION REQUIREMENTS:
Penn State University is seeking a skilled Senior Salesforce Developer. This is a critical lead role within the Enterprise Constituent Relationship Management (ECRM) program team who is implementing Salesforce solutions to meet the business needs and strategic goals of our institution.
Penn State is building an Enterprise Constituent Relationship Management program using the Salesforce.com platform. ECRM will help to manage our relationships and constituent information, so we can continue to grow as a University alongside all of the members of the Penn State community.
Currently ECRM Phase 1 and Phase 2 implementations are underway and consist of the following:
- Phase 1: Advancement & External Organization (Sales Cloud) – In collaboration with the Division of Development and Alumni Relations, corporate relations professionals, and Penn State Information Technology (PSIT), we are building a CRM instance to manage relationships with alumni, donors, corporate partners, and other external constituents.
- Phase 2: Learner Organization (Education Cloud) – In partnership with World Campus, the Fox Graduate School, and PSIT, we are developing a CRM instance focused on managing learner relationships from recruitment through graduation, including communications and case management.
- Marketing Cloud – We are implementing a communications automation platform for mass email/SMS journeys and preference/subscription management across both phases.
Key Responsibilities
- Design, develop, test, implement, and maintain the Salesforce platform, ensuring seamless integration with associated applications and systems.
- Customize Salesforce features (Sales Cloud, Service Cloud, Education Cloud) to meet business needs and ensure data integrity across all processes.
- Troubleshoot data integration issues and ensure timely resolution, maintaining high-quality integration standards.
- Document and maintain technical processes, workflows, test plans, and code to ensure clear understanding and operational efficiency.
- Collaborate with stakeholders to analyze business requirements, translate them into technical solutions, and manage project timelines.
- Oversee Salesforce releases, updates, and new features while ensuring compliance with Penn State standards for usability, accessibility, and security.
- Serve as the technical lead for Salesforce development, providing guidance and strategic options for both clients and internal teams.
- Stay updated on industry trends and best practices in Salesforce development and data integration, providing support and training to staff as needed.
Experience and Skills Required
- Expert knowledge of Salesforce products, architecture, data model, and security.
- Experience with Salesforce integrations using Informatica Cloud and third-party systems (REST/SOAP APIs).
- Proficient in Salesforce development (Apex, SOQL, LWC) and environment/release management.
- Strong understanding of code versioning, deployment methodologies, and Agile development.
- Ability to adapt in a dynamic environment and work both independently and collaboratively.
- Excellent communication and interpersonal skills.
Education & Experience
- Minimally requires a bachelor’s degree and 6+ years related experience, or an equivalent combination of education and experience
- Salesforce Developer certification preferred but not required
- Higher education experience preferred
The location of this position is flexible and can operate fully remote within the United States, fully in-person at our University Park Campus, or in a hybrid model of both in-person and remote. Standard working hours are in the eastern time zone. Candidates must be able to work in the US without sponsorship.
The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.
The salary range for this position, including all possible grades is:
$86,300.00 - $129,500.00
Salary Structure - additional information on Penn State's job and salary structure.
CAMPUS SECURITY CRIME STATISTICS:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here .
Employment with the University will require successful completion of background check(s) in accordance with University policies.
EEO IS THE LAW
Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.
