Your Impact
The RDC Quality Assurance (QA) Team Member is primarily responsible for resolving all inventory discrepancies and process inaccuracies, contributing to successful inventory audits of the facility, and achieving or exceeding performance targets. The QA Team Member performs routine cycle counts of the inventory to ensure the system quantity and physical quantity of product is correct. This role is responsible for researching inventory differences over a certain threshold and reporting issues appropriately. The QA Team Member is also responsible for performing process audits of the entire facility which determine whether Operations and Planning Team Members are performing tasks correctly.
What you will do
- Performs safety inspection of equipment prior to use; handles and operates equipment and tools safely
- • Works safely while performing tasks and using equipment (e.g., uses proper lifting techniques for handling product, warns other associates when moving into high traffic path, maintains safety zone around equipment)
- • Researches and resolves inventory discrepancies
- • Reports inventory gain or loss over a certain threshold into a database (i.e., holding account)
- • Audits processes across the facility to ensure correct process is being utilized and records inaccuracies in a database and reports to QA Coach
- • Audits receiving packets daily/weekly to ensure all information is correct and free of discrepancies
- • Performs scheduled cycle count of product in the facility; performs recount of product when inventory differences occur
- • Reviews damages and repackages inventory
- • Works closely with Coaches and associates to correct errors within current shift
- • Researches and resolves cancelled picks, picks on hold, and LTSU’s
- • Monitors, inputs and adjusts Bulk Distribution Center (BDC)/Appliance Distribution Center (ADC) inventory per inbound deliveries, cycle counts, damages, and discrepancies utilizing Corporate Host System
- • Researches and monitors BDC/ADC shrink (holding account) daily
- • Responds to store calls and emails regarding delivery questions, claims, damages and discrepancies
- • Processes damaged product upon inbound receipt and works with Vendor for credit or return of product
- • Manages the Import Carrier/Vendor damage and works with Port Inspection Team on resolution
- • Completes Hazmat processing, documentation and storage
- • Maintains and communicates Salvage product documentation and pick up
- • Documents and communicates with Vendors any Appliance Damaged and Refused inbound product; arranges pickup of product by vendors
- • Processes all inhouse damages
- • Identifies and resolves any safety issues on the floor and notifies the appropriate party for resolution if necessary
Required Qualifications:
High School or GED General Studies
Preferred Qualifications:
Post Secondary Education Related field Experience in a customer service role
Experience using troubleshooting processes to resolve problems
Experience in distribution center operations
Experience with software applications such as Excel, Access or data management system (Lowe’s DMS preferred)
Experience managing multiple projects/tasks simultaneously requiring a strong ability to prioritize and manage time
About Lowe’s
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.
Bilingual, Military, and Veteran applicants are encouraged to apply.
For individuals with disabilities who would like to request an accommodation, email HRServiceCenter@lowes.com
Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
* Benefits offerings change each year and eligibility varies. For the most up-to-date breakdown of what’s available to you, visit MyLowesBenefits.com.
Lowe’s adheres to CDC cleanliness and social distancing guidelines. Learn more at: lowes.com/l/safe.html
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
