Type of Requisition:
Regular
Clearance Level Must Currently Possess:
Top Secret SCI + Polygraph
Clearance Level Must Be Able to Obtain:
Top Secret SCI + Polygraph
Public Trust/Other Required:
None
Job Family:
Systems Administration
Job Qualifications:
Skills:
Help Desk Support, Microsoft SharePoint, ServiceNow Platform, Splunk (Inactive), Windows Platforms
Certifications:
None
Experience:
8 + years of related experience
US Citizenship Required:
Yes
Job Description:
Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Customer Service Support Specialist, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team. This is a Night Shift position: 6:30pm-6:30am.
REQUIRED SKILLS AND DEMONSTRATED EXPERIENCE:
- Demonstrated experience as a technical help desk position supporting various versions of the Windows platform, internet browsers, and sponsor developed applications used in a high paced business environment
- Demonstrated experience of multiple desktop programs, configuration and debugging techniques, such as Check_MK, Splunk dashboards, ServiceNow, SharePoint, Active Directory and sponsor developed applications
- Demonstrated experience managing multiple priorities, eliciting information from customer, and gathering and maintaining information related to incidents
- Demonstrated experience tailoring technical response to all levels of technical experience
- Demonstrated experience maintaining granular level documentation and preparing for various levels of technical ability and management
- Demonstrated experience with TCP/IP and general networking issues
- Demonstrated experience providing superior customer service and support
- Demonstrated experience resolving issues efficiently and contributing to the improvement of the infrastructure
- Demonstrated experience troubleshooting technical issues and applying critical thought to problems
- Demonstrated experience technical writing, maintaining SOPs, and communicating to a diverse population.
HIGHLY DESIRED SKILLS AND DEMONSTRATED EXPERIENCE:
- Demonstrated experience developing in ServiceNow
- Demonstrated experience with IBM Tivoli Service Request Manager or Jira
- Demonstrated experience creating and analyzing data metrics
- Demonstrated experience with Tableau
- Demonstrated experience with data mining tools
- Demonstrated experience with Amazon Web Services or Cloud administration
- Demonstrated experience with interpersonal and organization skills and working both independently and in a team environment
- Demonstrated experience negotiating issues, sound judgment, and decision-making
- Associate Degree or Bachelor's degree in Computer Science, System Engineering, Information Management or related field
- Certification: SharePoint Administrator
WHAT YOU’LL NEED TO SUCCEED:
- Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
- Required Experience: 10+ years of related
- Security Clearance Level: TS/SCI with Polygraph
- Location: Chantilly, VA - On Customer Site
- U.S. Citizenship Required
GDIT IS YOUR PLACE:
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
#JET
The likely salary range for this position is $132,759 - $179,615. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:
40
Travel Required:
Less than 10%
Telecommuting Options:
Onsite
Work Location:
USA VA Chantilly
Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
