Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it.
Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge-quality services provided by dedicated CBRE “hosts”; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.
The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.
About the Role:
As a CBRE Events Coordinator, you will assist with the coordination and execution of small to medium meetings, conferences, and events. This job is part of the Events job function. They are responsible for the creation, management, and execution of marketing events for internal and external clients.
What You'll Do:
Programming, Tenant Engagement, and Communications:
- Planning: Concept, develop and implement dynamic programming plans focused on strategic values that build community and engagement. Lead all aspects of community events including budgeting, vendor management, onsite execution and reporting.
- Communications: Run robust content calendar & marketing of events and programming. Create and distribute all building wide communications including newsletters, digital signage, posters and e-blasts.
- App Management: Own the management of the tenant experience mobile application, including:
- Content creation and copywriting for news feeds, blogs etc.
- Maintaining audience profiles and user groups
- Marketing the event calendar
- Distributing timely building notices
- Negotiating local perks and partnerships
- Become an invaluable resource to tenant/employee workplace experience teams, HR or office managers in a way that encourages building/employee engagement but also allows them the opportunity to amplify their own culture
- Data and Analytics: Assist in the diligent aggregation of tenant experience metrics and customer satisfaction surveys.
- CRM: Help teammates maintain and continuously update tenant databases and customer preference information.
- Manage the ordering, restocking, receiving and inventory of amenity and event supplies in a timely manner, avoiding outages, while handling COGs efficiently.
Amenity Management:
- Assist with the management of amenity spaces and any other 3rd party amenity vendors, including:
- Helping manage bookable amenity spaces such as meeting rooms and event spaces
- Assisting In managing fitness center and bike rooms
- Ensuring amenity spaces are clean and maintained
Service Culture:
- Build strong bonds with tenants ensuring their experiences are personalized and their days are productive.
- Confidently, empathetically and professionally communicate and resolve issues.
- Greet and assist all in a friendly & welcoming manner according to the arrival standards and daily interaction steps of service.
- Assist in delivering occupier surprise and delight programs and other hospitality standards.
