JOB DESCRIPTION
The position is within the Cleared Margin Client Service Team within Prime Financial Services. This team manage Margin Settlement for both Futures & Options and OTC Cleared Products within the Equities Markets department of JPM. The team undertake the essential task of agreeing and settling margin values (Primarily Cash or Securities) with clients for the purpose of covering the Banks risk for CCP Trading Cleared activity. The successful candidate will be part of a global team with partners based in Bangalore, Bournemouth, Chicago and Singapore and responsible for both client service and operations functions.
As part of the Global Clearing model, the Margin teams provide a controlled environment for the mitigation of counterparty risk via the monitoring and collection of eligible assets.
The Client Service Representative will deal primarily with buy-side clients (Hedge Funds, Investment Advisors/Asset Managers) and will develop partnerships internally with various Marketers/Salespeople, individuals in Prime Brokerage, Credit Executives, Middle offices, and Line of Business Operations Teams.
Job responsibilities
This role is a combination of the following tasks in order to support the team’s responsibilities:
- Booking Client Agreed Margin & Answering of incoming margin calls (requests for assets) sent by clients, by comparing them to JP Morgan's exposure and agreeing on the amount and type of asset to be moved.
- Follow up on any counterparty failed settlements and investigation of disputed margin requirements
- Timely resolution of incoming queries regarding a client’s portfolio, examples being Trade Breaks, Interest Calculations, Commissions & Eligibility to name a few
- Accurate and appropriate escalation of issues in line with regulatory requirements
- Continued development of the Clearing Client Service offering & efficiency generation
- Providing a flexible approach in order to support the prime brokerage/clearing businesses in a continually changing market environment.
Required Qualifications, Skills and Capabilities
- External Client services experience, or similar experience interacting with senior/demanding internal clients and effective relationship building with a wide variety of stakeholders, for example; Clients, Credit Execs and Business Partners.
- Working knowledge of OTC Derivative products, Futures and Options, or similar background.
- Problem solver with the ability to assist in the development of solutions for clients and strategic thinker, able to review and implement process improvements.
- High level of accuracy and attention to detail is required and highly numerate with good keyboard and core system (Outlook, Excel, Word) skills.
- Must possess heightened communication skills, as the role involves detailed interactions across multiple lines of business and core processing areas.
- Confidence to meet with clients and deliver feedback on data relating to the clients’ interactions with the team
- Ability to adhere to strict deadlines/procedures and work in a methodical and organised manner
- Strong Risk and Control Awareness – with the ability to push back on stakeholders when risk/controls could be compromised.
- Dynamic & proactive team player, ensuring that the team works together in the most efficient manner
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
