Company Description
LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.
Join us to transform the way the world works.
Job Description
We are looking for a Senior Manager to join LinkedIn’s Global Client Program (GCP) to help our top 200+ Global Clients realize the full value of their investment in LinkedIn Learning. This role has both a regional and global component. For the EMEAL region you will lead, manage, inspire, and grow a team of eight customer success professionals who specialise in our Learning product serving our Global Clients. You help them deliver value to our customers and grow as professionals. In a global capacity you will be responsible for developing and executing a global learning strategy for Global Clients Customer Success, aligning with business objectives. This will involve collaborating with Regional Directors to create globally consistent strategy with localized nuance to implement and execute the strategy across Asia, North America, Europe, Middle East and Latin America. You will serve as the global learning expert; staying updated on industry trends and influencing product development; engaging with cross-functional teams and key customers to continuously improve learning programs and drive alignment.
At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.
This role can be based in either Dublin or London.
Key Responsibilities:
Regional Leadership:
- Lead, mentor, coach and develop the EMEAL Learning Customer Success team (8 x ICs)
- Through strong operation excellence deliver on department-level goals, including churn reduction, user adoption, support resolution, customer satisfaction and team growth/development
- Oversee the implementation of customer success programs and initiatives specific to the EMEAL region
Global Clients Learning CS Strategy:
- Develop and execute a comprehensive global learning strategy for Global Clients Customer Success
- Consolidating efforts across various internal learning programs to create consistent end-to-end global best practices
- Serve as the voice of Learning for Global Clients Customer
- Retain and gain global share amongst our largest Learning accounts
- Serve as the Learning and Development marketplace subject matter expert, global voice of the customer, and thought leader for our largest learning customers
- Represent the company at industry conferences, webinars, and other speaking engagements to promote our learning solutions and thought leadership.
Qualifications
Basic Qualifications:
- Fluent English
- 7 yr+ in a senior customer success leadership or management consulting role
- Experience leading regional teams
Preferred Qualifications:
- Fluency in German and/or French
- Thought leadership in the field of Learning and Development
- Experience owning a churn and/growth target
- Demonstrated ability to develop and implement strategic initiatives on a global scale
- Data-driven mindset with strong analytical skills.
Suggested Skills:
- Coaching
- Operation Excellence
- Collaboration
- Stakeholder Management
Additional Information
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
