Director, Enterprise Change Delivery
The Enterprise Change Delivery Director, will support the enterprise lifecycle of change and project management, leading the design and adherence to processes, optimizing standards, identifying areas for improvement, portfolio analysis, delivery, and overall quality and retrospectives. They will lead a team consisting of Change Delivery Managers, Change Delivery Leads, Program Managers, and Project Managers. This Executive role will interface with a broad cross-section of key stakeholders and senior leaders to advise on portfolios of change, assessing KRIs and KPIs and co-developing roadmaps for execution.
This leader will be responsible for preparing, equipping and supporting individuals and teams to prepare for changes, from intake and prioritization through delivery and continuous improvement for all types of change including technology, business process and vendor changes. Working with teams of cross-functional stakeholders, the change delivery team serves as a center of excellence for change process adherence enabling consistent, predictable, quality execution.
Position Responsibilities
Delivery Management - Strategic Functions
- Co-develop the functional scope of the enterprise change delivery organization.
Accountable for enterprise change process adherence and oversight of change delivery quality of execution.
- Responsible for Portfolio Management including cross-functional impacts / dependencies, oversight of program KRIs and controls, and various portfolio health indices.
- Leads the creation and overall health of key change-level artifacts and workflows within the system of record.
- Leads the selection of appropriate project functions and project resourcing and the development of delivery strategies to enable execution and de-risk the portfolio of change in alignment with business objectives.
- Lead resourcing strategies to ensure we have the right capabilities at the right capacity to execute our strategies. Manage key resource supplier relationships. Optimize resource supply and demand alignment (hot spot, cold spot) with enterprise roadmaps.
Delivery, Planning and Execution
- Serves as a central point of orchestration throughout the lifecycle of the organizations changes, programs and projects.
- Conduct regular portfolio planning exercises in partnership with business leaders to determine the investment capacity and prioritized initiatives.
- Establishes and oversees the process of change identification and requests for changes, liaising with and informing the business sponsor, core and extended teams.
- Establish and maintain effective portfolio level governance to ensure delivery is executed in a controlled manner and risks are proactively managed.
- Create, prioritize, plan and execute enterprise project delivery transformation roadmap in partnership with key stakeholders.
- Establish enterprise practices where appropriate to mature and drive consistent and efficient execution (e.g., project governance standards, testing standards).
- Conduct change portfolio health assessments and set targeted improvements for teams and products.
- Assess capability gaps against future requirements, develop training initiatives to close critical gaps, create and maintain a talent pipeline, design and manage ongoing next generation talent programs. Conduct coaching engagements aligned to the health assessment and targeted improvements.
- Establishes and oversees change close out activities including operational handover, artifact archival, and financial project close and collation of benchmarking and lessons learned; provides feedback to ensure continuous improvement via lessons collection and lessons adoption.
Operational Risk Control
- Ensures delivery methodologies adhere to established compliance and control requirements aligned with executive risk tolerances and expectations.
- Ensures delivery methodologies are designed to enhance performance, security, reliability, and availability of systems.
- Leads risk management; evaluates, eliminates, or mitigates risks to final project objectives, including resource issues, conflicts and other obstacles, negotiating with sponsors, business leaders, core and extended team members and vendors for appropriate resourcing.
HR and Financial Management
- Responsible for selecting, motivating, and retaining high performing talent, cultivating a spirit of teamwork and continuous improvement with shared goals and objectives.
- Supports the development and growth of direct reports through on-going direction, coaching and performance management.
- Manages expenses and budget associated with the team and work managed.
Position Qualifications
- Bachelor's degree from an accredited university or in lieu of a bachelor's degree a High School Diploma or GED and 6 years of business strategy, change, or project management experience
- 10 or more years Overseeing large technology portfolios
- 10 or more years Leading large, complex/critical projects, including technology projects
- 10 or more years Influencing strategy for large organizations
- 10 or more years Experience utilizing the tools, techniques, and acceptable business practices associated with managing a portfolio
- 7 years Managing others including leading and motivating large diverse teams
- 7 years Experience working in an Agile delivery model
- 7 years Experience managing third-party service providers in the delivery of Application managed services
- 7 years Experience coaching and mentoring project managers with the ability to contribute to the overall maturity and consistency of the project management practice
- 7 years Experience serving as a SME on leadership, program and project management, stakeholder engagement, scope definition, risk identification/mitigation and financial processes
- 7 years Experience in applicable business and/or technical domain with considerable multi-disciplinary project management experience
Licenses & Certifications
- Preferred: Project Management Professional (PMP)
- Preferred: PMI Agile Certified Practitioner (PMI-ACP)
- Preferred: Lean/Six Sigma Certification
- Preferred: Certified Financial Planner (CFP)
Category C - Days in the office will either be designated days or will vary week to week from 2-5 days
8:00am - 5:00pm Monday - Friday
To Be Determined Based on Individual Experience
About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.
Upon offer, Comerica conducts a comprehensive background and fingerprint check.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.
