Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
As the Senior Configuration Analyst, you will be vital to our success and drive quality and efficiency for Prior Authorization configuration and documentation.
You will join a team that plays a vital role in ensuring we consistently meet and exceed market expectations for Prior Authorization requirements. This is not a clinical role and will require experience with analyzing and configuring the systems for claims to process accordingly. The ideal candidate with be able to blend business analysis, technical configuration skills, and clinical knowledge to be successful in this role.
This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm local time.
May require different hours for 1st week of onboarding.
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Serve as primary resource to coordinate prior authorization requirements in Facets and other supporting tools and systems
- Subject Matter Expert for authorization SOT and rules
- Work incoming tickets for new prior authorization requirements and maintenance with meeting expected turn-around times for completion.
- Coordinating and / OR conducting standard audits to confirm accuracy of Prior Authorization requirements configuration across systems and tools to be in accordance with source of truth
- Assist with creation and maintenance of process flows and other documentation to support audits and configuration
- Participate in audits to support correct configuration
- Collaborate with other Configuration or Operational teams to support changes as needed
- Responding to Incoming inquiries regarding Prior Authorization questions and issues.
- Promote understanding of source of truth for authorization requirements across markets / payors.
- Create and maintain Standard Operating Procedures relative to Prior Authorization processes
- May works directly with auditors or on action plans and remediation
- Works with minimal guidance; seeks guidance only on complex tasks
- Provides explanations and information to teams, leadership and auditors
- Hosting and participating in meetings as a Subject Matter Expert
- Other related job duties as assigned
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
Preferred Qualifications:
- 1+ years of experience with documenting processes / SOP’s
- Experience with California State regulations for Medicare, Medicaid OR Commercial products
- Intermediate to advanced experience of Applications such as Visio, Microsoft Power Point and Access
- Writing and Executing queries in SQL server
- Experience with claims operations
Telecommuting Requirements:
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
- All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C., Maryland Residents Only: The hourly range for this role is $33.75 to $66.25 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
