How Will Your Role Impact First Command?
The Advisor Compensation Specialist is responsible for the review and processing of gross dealer commission revenue, commission and recognition calculations, and advisor commission expense using both manual and automated processes. Specialists respond to pay-related inquiries from Advisors and management. This position works closely with our Advisor sales force, multiple external business partners, and internal departments. These responsibilities must be performed in accordance with Advisor agreements, statements of policy, and contracts. The specialist must demonstrate a high degree of accuracy, and timeliness and be highly detail-oriented.
What Will You Be Doing?
- Must maintain detailed knowledge of the Agreements between First Command and our business partners.
- Must maintain detailed knowledge of the Advisor Agreement, its Annexes, and all Statements of Policy regarding our advisor’s compensation and recognition plans.
- Review and process commission revenue from multiple business partners and ensure accuracy and completeness using multiple systems according to the agreement and dealer commission schedules.
- Research and resolve discrepancies between actual and expected cash receipts and revenue data from the assigned companies.
- Research and resolve discrepancies occurring with commissions and recognition transactions using various First Command database systems and Websites for our various insurance and investment companies.
- Research, resolve, and respond to Advisor inquiries demonstrating a masterful ability to communicate processes, procedures, SOPs, and compensation and recognition plans using an internal ticketing system.
- Research complex issues, working independently and collaboratively to find acceptable solutions.
- Research and analyze warnings, and discrepancies, reject reports, and make necessary updates to records to resolve issues. Engaging other internal departments, management, and Advisors, as necessary.
- Process a variety of highly complex transactions accurately and timely within departmental standards and deadlines.
- Review and process recognition and compensation of bank fees to Advisors.
- Complete monthly comparisons of Advisor detailed pay, by comparing the current month to the previous month.
- Complete monthly verifications of Advisor pay, by comparing system totals to payroll report totals and reporting any discrepancies to management immediately.
- Monitor/verify responsible parties have loaded and processed IMA and Brokerage batches.
- Must participate on a rotational phone line in order to assist Advisors with questions regarding SOPs, agreements, compensation schedules, and discrepancies with their commissions or recognition.
- Must participate in commission system projects when required. This may involve business user requirements documentation, participating in meetings, creating test case scenarios, and assisting with detailed testing of new system code, functionality, and reporting.
- Develop, enhance, and grow relationships with Advisors, Home Office Employees, Insurance Carriers and Fund Partners. Work collaboratively with internal and external business partners to achieve successful problem resolution.
- Ability to work on special projects; perform unique functions with minimal direction from management.
- Verify Advisor 1099s and corresponding reports to system totals, as assigned by management.
- Other duties as assigned.
What Skills/Qualifications Do You Need?
Education
- High School graduate (required)
- College graduate preferred (previous work experience will be considered)
Work Experience
- Minimum 1-year customer service experience
- Office experience preferred
Knowledge, Skills, and Abilities
- Requires excellent analytical ability, attention to detail, accuracy, and proven ability to work independently, collaboratively, and with poise, under pressure and in a team setting.
- Excellent verbal, written, and interpersonal communication skills with an emphasis on being professional, clear, and concise. Strong technical writing skills are preferred.
- Excellent customer service skills and the ability to collaborate with Advisors, and internal/external business partners, as needed, to resolve complex inquiries and issues.
- Strong analytical and problem-solving skills with the ability to analyze trends and identify and communicate problems or concerns.
- Must possess strong detail orientation, organizational, follow-up, and time management skills.
- Strong ability to exercise strategic forward thinking, be proactive, and anticipate and resolve challenges.
- Must have the ability to manage multiple system applications.
- Must maintain an overall professional demeanor and embodiment of corporate core values.
- Must exercise good judgment and a high level of confidentiality with the ability to discreetly handle sensitive/confidential information.
- Must be able to work mandatory overtime during peak times and on projects as required.
- Must be adaptable to change.
- Must take ownership of responsibilities.
- Must be proficient in Microsoft Office 365 applications, with basic Microsoft Access skills preferred.
- Must have a positive attitude.
- Problem-solving skills with the ability to analyze trends and identify and communicate problems or concerns.
- Must be able to work well in high-pressure situations and elevated workloads.
- Desire and ability to actively and positively contribute within a highly collaborative team setting
- Curiosity and demonstrated ability to acquire new skills, knowledge, and abilities
- Accurately decipher, interpret, and troubleshoot data provided by internal and external business partners.
- Must possess strong mathematical and analytical skills.
- Must be a self-starter requiring minimum supervision.
- Must be able to use sound judgment in prioritizing tasks and scheduling hours to meet established deadlines.
- Must be able to handle stressful time schedules and situations.
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