We are looking for a talented and experienced Risk Management Representative who has a proven ability to work effectively in a fast-paced and dynamic team environment. The ideal candidate must have strong problem-solving and decision-making abilities and be able to identify, research, and analyze complex issues. The candidate must have exceptional customer service skills and the ability to work under tight deadlines while prioritizing tasks to meet SLAs.
- 2+ years of relevant experience in banking, financial services, or risk management
- 2+ years of relevant experience in a customer service role
- Strong understanding of customer empathy
- Proven ability to de-escalate customers and effectively handle difficult situations
- Strong analytical and critical thinking skills with attention to detail
- Ability to work under tight deadlines and prioritize tasks to meet SLAs
- Strong organizational skills and the ability to manage multiple tasks
- Strong work ethic with high integrity and ethics
- Effective collaboration and teamwork skills
- Ability to quickly learn and adapt to new technologies and processes
- Proficient with G-Suite and other relevant software
- A bachelor's degree in finance, risk management, accounting or equivalent experience is a plus
- Take inbound customer calls to resolve their risk related issues
- Applies defined procedures to independently investigate, analyze, and resolve the most complex risk cases across all phases of the customer lifecycle. This includes but is not limited to Underwriting, Transaction Risk, Collections, Chargebacks, and Compliance
- Understand standard operating procedures and operate within the established guidelines to mitigate risk
- Translate complex information into understandable communication for customers
- Document processes and procedures and maintain accurate and detailed records of all transactions
- Represent Intuit's brand and provide top-notch service while balancing customer empathy with risk policies
- Collaborate effectively with cross-functional teams to resolve customer-related issues
- Identify areas of improvement and propose changes to optimize processes and technology
