- 2+ years of experience on a fast paced customer support team working within trouble ticketing/tracking systems.
- Proficient in MS Office, especially Word and Excel
- Clearly and effectively communicate via multiple channels.
Amazon has built a reputation for excellence in customer service. As a member of the AWS Partner Network (APN) Support team you will be at the forefront of AWS’s technology. Your primary goal will be to assist our partners around the world to take advantage of a growing set of services, programs and features offered by AWS. These features are aimed to help partners generate business, train and grow their skills and competencies. Our partner network is rapidly growing, and we are looking for customer obsessed, talented and driven individuals to help us support our partners’ daily operational needs and assist them on their journey with APN.
As an APN Channel Support Representative you will work directly with our partners, addressing important issues where resolution is crucial for the partner to continue to grow its AWS business and be successful. Such issues include, troubleshooting systemic issues with the Partner Central Platform, assisting partners in the upgrade process, and providing general guidance about our many programs.
Key job responsibilities
Partner Support: You'll be fielding questions about program eligibility, discounting processes, and best practices.
Account Management: Assisting partners in onboarding their AWS accounts in the Channel programs.
Discount Tracking: You'll be keeping a close eye on discounts, making sure they're applied correctly and processed on time.
Onboarding New Partners: When new partners come on board, you'll be there to guide them through the process, making sure they understand how everything works.
Problem Solving: Partners will come to you with all sorts of issues. Your job is to figure out solutions, whether that means digging into the rulebook or thinking outside the box.
A day in the life
Your main focus is going to be about building relationships with AWS Solution Provider and Distributor partners. Think of yourself as the go-to person for these partners - you're their lifeline when they need help.
While your main customers are the AWS partners themselves - that's the Solution Providers and Distributors. Internally, you'll be working cross functionally with our Ops teams and account teams on a regular basis. You will help with partner training sessions, developing new processes, and contributing to program policy updates. It's the kind of job where you can really make an impact if you're proactive.
About the team
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
- Open to learning new technologies and processes while staying current with related field information
- Prioritization, time management skills, and flexibility
- Ability to embrace constant change.
- Ability to communicate openly and contribute in a team environment
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $61,900/year in our lowest geographic market up to $132,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
