Your opportunity
At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together.
We are looking for an experienced, collaborative, and adaptable product designer who is passionate about understanding user needs and pain points to join the Experience Design (XD) team. The XD Team crafts effortless mobile, web and desktop experiences that are grounded in empathy and informed by insights and thoughtful planning. We are a multi-disciplinary group of professionals with expertise in Design, Content Strategy and Research. We collaborate across the enterprise to build exceptional digital experiences for millions of clients. Our clients are passionate about the tools and experiences we provide, and we create experiences that inspire trust, simplify the complex, demystify investing, and empower our clients to truly own their tomorrow.
As a Product Designer (individual contributor), you are responsible for:
Native mobile design expertise:
- Design features for native mobile applications with a deep understanding of iOS Human Interface Guidelines and Android Material Design standards
- Support team members and partners in mobile design standards and consult on features being proposed by outside groups
- Stay current with mobile trends, new techniques for design, testing and development, as well as technology shifts in mobile platforms, helping others to do the same
Creative direction expertise:
- Design effective screen layouts with color, typography, layout, and spacing, with a deep understanding of the visual and interactive properties of the interface
- Experience in Interaction design, layout, visual hierarchy, color, typography, and icon design principles
- Contribute to a delightful and consistent visual language that works closely with the design system, with an eye to visual competitive awareness
Service design expertise:
- Design and optimize end-to-end client experiences
- Support cross-functional teams to generate insights and co-design solutions that align service design with business goals and technical constraints
- Deep understanding of service design principles
Product design and execution:
- Bring products to life through collaboration across the enterprise, designing solutions that delight and satisfy our clients and meet business needs
- Influence product design efforts from early discovery to final delivery
- Design interactions across desktop, mobile web and native mobile experiences, using product context
- Align visual design approach for products, including how aspects like layout, color, spacing and typography impact how the user will interact with the system and how the system should respond
- Work within and potentially contribute to a design system with full understanding of the overarching structure and implementation methods for patterns and components
- Understand that the tiniest detail can make all the difference in designing a great product, with focused attention on meeting product requirements, providing consistent and error-free experiences aligned to brand identity, and ensuring every aspect of the design is accessible and inclusive
Experience consulting:
- Create solutions together with a cross-functional Agile team, considering how digital, physical, and service channels work together
- Use problem definition techniques and data to drive project requirements
- Facilitate ideation efforts with a focus on the problem to solve, creating a conversation of “how might we”
- Lead reviews and drive decision-making with the understanding great products are achieved iteratively
- Raise potential roadblocks to team or project leads and collaboratively identify how to remove blockers
- Maintain the high standards set by the group, including channel standards, content standards and the Charles Schwab design system
Team Leadership
- Lead projects across XD disciplines to create seamless experiences
- Work with others on team to estimate project completion based on task completion estimates resource availability
- Foresee potential roadblocks and raise to project leads
Teamwork, collaboration, and engagement:
- Passionately solutions-focused and optimistic about team, our mission and the needs of our partners and users
- Partner across disciplines and functions
- Build relationships by creating trust with partners through setting expectations on process/deliverables
- Actively seek and use ideas and feedback to strategically guide delivery
- Make others feel comfortable by conveying interest in their feedback/viewpoint, anticipating reactions and responding attentively to their ideas and concerns
- Raise your hand to help others and proactively take time to work with teammates to support/guide activities and craft
Your approach:
- Use various communication techniques to showcase work and persuade through rationale and storytelling
- Propose solutions that benefit all parties and craft arguments to support position
- Have a design position and be open and flexible to moderate that position when new information is presented
- Work within an undefined space to define potential paths forward through problem definition and design thinking
- Recognize challenges are part of the process and collaboratively find root causes to determine next steps and new directions
Why your work matters:
- You will support an engaged set of users who rely on our products to manage their financial lives
- By understanding the user needs you will be able to impact how our users do business with Schwab
- You will learn how to balance functionality against complexity on a highly visible platform which serves millions of advisors and retail customers
- You will work with an engaged design team that fosters a learning environment
What you have
Required Qualifications:
- 6+ years of product design experience, focused on digital products or equivalent
- An online portfolio showing process and design thinking
- Experience with all aspects of a user-centered design process, including user research, developing user flows, creating wireframes, and creating content specifications
- Experience working in a collaborative, multi-disciplinary team within an iterative process and an Agile development methodology
- Strong self-management skills, comfortable with substantial responsibility, working directly with our client partners, and capable of managing your project schedules
- Proficient in design tools like Figma, FigJam, Ditto, and Writer
- Experience running design sessions with cross-functional teams
- Comfortable in a project-driven work environment, with a positive attitude and strong work ethic
Preferred Qualifications:
- 1+ year of product design experience for touch-based mobile interfaces
- Effective relationship builder--ability to partner cross-functionally, cross-enterprise and work effectively with various levels of the organization as well as various personality types
What’s in it for you
At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
- 401(k) with company match and Employee stock purchase plan
- Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
- Paid parental leave and family building benefits
- Tuition reimbursement
- Health, dental, and vision insurance
