Job Overview
Tech2i is seeking a talented Salesforce Production Support Developer to join our team supporting the Centers for Medicare & Medicaid Services (CMS). Our work depends on a Salesforce Production Support Developer who will work on the Salesforce platform and provide production. This position is 100% remote with work schedules based on Eastern Standard Time (EST).
How a Salesforce Production Support Developer Will Make an Impact:
- Lead and manage the Salesforce production development support team to ensure timely and effective resolution of issues.
- Monitor Salesforce system performance and proactively address any potential disruptions or anomalies.
- Troubleshooting and resolving complex Salesforce issues, including data integrity, integration, and functionality problems.
- Act as the primary point of contact for Salesforce production issues, coordinating with various teams to address and resolve problems and issues and providing timely updates on progress.
- Manage and prioritize production support tickets, ensuring they are resolved within defined SLAs.
- Identifying, troubleshooting, and resolving defects encountered during various stages of project delivery, including during the deployment and implementation of the solution in production environments, utilizing top-notch troubleshooting techniques and digging deep into code.
- Identifying, documenting, and presenting root causes, proposing test cases and fixes, and developing new debugging tools while working closely with product teams.
- Using your Salesforce platform and developer skills to solve critical technical issues reported by end users and clients. May include: developing Lightning components both by writing custom LWC in JavaScript with Aura framework and within the Salesforce Lightning Design System, maintaining fluency with Apex, Salesforce query, and Salesforce Search language (SOQL and SOSL), as well as developing and configuring solutions using Salesforce functionality/Lightning Components (AURA and LWC), communities, APEX, Visualforce Pages, SOQL, and SOSL etc.
- Collaborating with development, QA, and other cross-functional teams to deploy updates, enhancements, and bug fixes.
- Collaborating with Solutions Architects, Development Manager, Development Team, Business Analysts, CMS, and other Agile team members to solve complex policy and system integration involving activities across several Salesforce Orgs.
- Developing and maintaining production support documentation, including runbooks, SOPs, and FAQs.
- Participating in the support and maintenance of production systems, including responding to incidents and performing root cause analysis.
- Mentoring Technical Support with technical issue resolution and best practices.
Please Note:
- Candidate must be available to work M-F 9AM-5PM Eastern Standard Time (EST) and will be expected to actively attend and participate in DAILY meetings. Candidate will also need to work off-hours for deployment support and will require schedule flexibility to accommodate business needs. Production support will usually be pre-arranged.
- We cannot accept candidates who are working on side-projects or other part-time roles.
- This full-time position is 100% remote.
- Candidates must have the willingness and ability to obtain a CMS Public Trust after starting.
What You’ll Need to Succeed
Citizenship Information (no exceptions):
- Candidate must have lived in the United States at least three (3) out of the last five (5) years.
Required Education:
· Bachelor’s degree
Required Certifications
· Possess Valid Salesforce Platform Developer I Certification
· Possess Valid Salesforce Platform Developer II Certification
· Please include Trailblazer link on resume. Candidates submitted without a Trailblazer link will be declined.
Required Experience:
- 8+ years of experience in production support, technical support, or a similar technical role.
- 5+ years of hands-on experience leading production support on the Salesforce platform in Lightning and have expert level working knowledge on major Salesforce.com technologies, data modeling, integration, and data migration.
Required Technical Skills:
· Extensive understanding of Salesforce.com best practices, Architecture, Design, Development, Administration, and security model.
- Working knowledge and experience with complex business systems integration, such as with Copado, as well as object-oriented design patterns and development.
- Extensive understanding of Salesforce Service Cloud and Experience Cloud (Communities) development and customization.
- Experience with SFDC specific IDE and version control configurations (Github, BitBucket) for Salesforce development (VS Code, IntelliJ, SFDX)
Security Clearance Level:
- Candidate must be willing and able to obtain a CMS Public Trust clearance after onboarding.
Required Skills and Abilities:
- Experience investigating, documenting, and presenting root cause analysis of production issues and bugs.
- Strong communication skills with the ability to present ideas to various levels/skillsets, both internally and externally.
- Provide technical assistance and end user troubleshooting for bug fixes, enhancements, and “how-to” assistance.
- Ability to multitask between multiple projects and both business and technical stakeholders.
Preferred Skills:
- Hands-on experience with Continuous Integration/Continuous Development (CI/CD)/Copado
- Extensive understanding of HTML, CSS, XML, JavaScript, jQuery and Bootstrap.
- Experience in development of Web Services (SOAP and REST)
- Healthcare Service Industry or Center for Medicare and Medicaid Services (CMS) experience
- Experience working with JIRA, Confluence, and SharePoint
- Experience with infrastructure in a cloud environment (AWS preferred)
- Experience with Agile methodologies and frameworks such as, but not limited to: SAFe, Scrum, Kanban
- Certified SAFe Agilist, SAFe Practitioner or other Agile certification(s)
Location:
· Remote
Join us as we continue to innovate and enhance our Salesforce capabilities. If you are passionate about technology and eager to make a significant impact, we encourage you to apply!
Job Type: Full-time
Pay: $110,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
Work Location: Remote
