Overview
As a Global Travel Manager, you will be responsible for overseeing the efficient management and execution of both domestic and international travel operations, with a key focus on ensuring the duty of care for all Haskell team members. This role involves leading a team, while developing and implementing strategies that align with the company’s global objectives, while also considering local market conditions, regulations, and policies. The position requires a unique blend of technical expertise, strong leadership, intercultural competence, and a strategic, customer-centric approach to travel management.
Job Responsibilities:
- Manage and execute end-to-end travel services procurement, including demand analysis, sourcing, negotiations, and contract management.
- Oversee corporate travel policies, vendor contracts, and ensure cost-effective management of business travel needs.
- Analyze travel data and financial reports to drive data-informed decisions using procurement tools and software.
- Build and maintain relationships with travel vendors and internal stakeholders to ensure service quality and compliance.
- Monitor unused and refunded airline tickets, ensuring credits and reconciliations are properly handled.
- Benchmark air, hotel, and transportation rates, ensuring cost efficiency and competitiveness.
- Stay updated on industry trends, technologies, and regulations to continuously improve procurement processes.
Requirements:
- Education/Experience Bachelor’s Degree
- 5+ years of experience in Supply Chain, Meetings, Events, and/or Corporate Travel
Specific Knowledge, Skills, License, Certifications Etc:
- Advanced knowledge of corporate travel with experience in international travel.
- Certified ARC (Airline Reporting Corp)
- Excellent customer service
- Ability to deal effectively with multiple, competing
- IATAN Travel Professional
- Global Travel Professional Certification preferred.
Core Competencies:
- Accountability: Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem-solving inside and outside the department/organization.
- Customer Focus: Makes services to internal and external customers a priority; focuses on exceeding customer expectations, not just meeting them; recognizes and values all key stakeholders; applies and develops service excellence skills.
- Effective Communication: Listens for understanding and appreciation, encourages open feedback; presents clearly and effectively one on one, and in small and large group settings; considers the
- audience in preparing messages and in choosing the appropriate communication channels; creates and encourages open channels of communication.
- Execution/Empowerment: Demonstrates the ability to get results; manages competing demands in fast fast-paced environment with effective results; identifies and creates contingency solutions to ensure timely execution.
- Learning & Development: Learning new skills and increasing capabilities a high priority; taking action to address development needs in self and others, if applicable; identifying gaps and learning opportunities to ensure complete technical job proficiency; taking responsibility for own development and skills improvement.
Values:
- Team: Collaborate and demonstrate respect for team members, partners and everyone with whom we do business; open communication.
- Excellence: Strive for quality and safety; executed best in class; creative and innovative; dedicated for continuous improvement.
- Service: Passionate about customer service internal and external and to the community; and creates superior value.
- Trust: High standards of ethics and personal accountability; transparency; credibility; fairness
Environmental Factors and/or Physical Requirements
While performing the duties of this job, this position is required to have ordinary ambulatory skills sufficient to visit other locations; and the ability to stand, walk, stoop, kneel, crouch, and manipulate (life, carry, move) light to medium weights of 10-50 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application/form information. The associate frequently is required to sit, reach with hands and arms, talk and hear.
Haskell will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the Americans with Disabilities Act Amendments Act of 2008. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.
Haskell is an Equal Opportunity Employer (Females/Minorities/Protected Veterans/Individuals with Disabilities) and Drug-Free Workplace.
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