Job Summary
The Performance Analysis Manager is responsible for collecting and analyzing operational data from various sources to identify performance trends and areas for improvement. Developing visual reports & tools to communicate insights to internal stakeholders for optimizing service metrics to drive strategic decision-making
Primary Activities and Responsibilities
- Create reporting and data visualization solutions for Operations department, encompassing everything from data procurement in SQL to dashboard development using Tableau and/or Power BI
- Serve as Subject Matter Expert on service metrics, providing thought leadership on the impact of operational changes on reported results
- Compile, validate and distill operating data to help CSX make sound business decisions
- Partner with Technology to oversee deployment of new data into the data warehouse
- Monitor performance metrics and provide ongoing data profiling to identify and correct anomalies
- Perform adhoc analyses to understand emerging operational trends and communicate to leadership
- Generate and distribute regulated measurements for the STB in weekly submissions
- Organize training material and communication of new and existing metricsMiscellaneous activities and responsibilities as assigned by manager
Minimum Qualifications
- Bachelor's Degree/4-year Degree
- 5 or more years of experience in Transportation, Logistics, Freight Planning, Operations Research, Industrial Engineering, Mathematics, Computer Science, Finance, or other field requiring substantial data analysis
- 2 or more years of Tableau experience
Equivalent Minimum Qualifications
- High School Diploma/GED
- 7 or more years of experience in Transportation, Logistics, Freight Planning, Operations Research, Industrial Engineering, Mathematics, Computer Science, Finance, or other field requiring substantial data analysis
- 4 or more years of Tableau experience
Preferred Qualifications
- Graduate Degree
- 5 or more years of experience in Transportation, Logistics, Freight Planning, Operations Research, Industrial Engineering, Mathematics, Computer Science, Finance, or other field requiring substantial data analysis
- Knowledge of or experience with Power BI
Knowledge and Skills
- Experience writing SQL queries and/or coding experience
- Experience in use of data analytics and visualization tools such as Tableau, Alteryx, Power BI, or any other data analytics or visualization tool
- Experience with rail information systems including YES, Operations Portal, ShipCSX, etc.
- Ability to analyze complex business issues
- Strong oral and written communication skills
- Microsoft Office skills
- Strong time management skills
- Ability to address multiple priorities in a fast-paced environment
Leadership
The CSX Leadership Model is the foundation of our Talent Strategy and is what drives CSX performance. CSX accordingly selects and develops talent based on each of the following: producing results, creating change, and inspiring excellence.
Job Requirements
Work hours may vary in length and schedule (may include a non-standard work week)
