We are looking for a strategic People Ops Business Partner who embodies each of Favor’s core values and serves as a culture champion for our team and will work alongside Favor’s management team and team members to support performance management, employee relations, career development, engagement programming, and organizational challenges. This role will be required to see the big picture, use data to guide and propose solutions, and, in some cases, challenge convention.
- Develop relationships with leaders to improve work environments, build morale, and increase productivity, retention, and engagement
- Identify training needs and assist the Employee Experience team in aligning training programs with business objectives
- Provide strategic workforce planning by ensuring the company’s workforce has the right size, shape, cost, and agility for the future
- Optimize organizational design to increase productivity and improve the performance of the business
- Select and develop key talent to ensure there are talents to fill in critical roles over time
- Partner with the Employee Experience team to support programs and processes related to team member engagement, including engagement surveys, cross-department focus groups, training, and resources
- Collaborate with the Talent Acquisition team on job offers and hiring needs
- Work to ensure there is pay equity within the areas you support
- Manage and resolve employee relations issues by conducting thorough and objective investigations and producing effective solutions
- Provide career guidance to team members and propose solutions for internal movement and opportunities
- Collaborate with the Business Partner and People Operations teams to ensure a consistent and equitable experience for team members across all of Favor
- Provide daily performance management guidance to management teams and drive the formal semi-annual performance evaluation process
- Identify departmental training needs to continuously drive performance improvements
- Guide workforce planning, restructures, and succession planning
- Comprehend, interpret, and apply the appropriate aspects of applicable laws, guidelines, regulations, ordinances, and policies in partnership with the People Operations and Legal teams
- A relevant degree or comparable formal training, certification, and/or work experience (bachelor's degree preferred)
- 5+ years of experience in human resources
- Experience working within a software organization, preferably supporting Marketing and Operations teams
- Ability to set up and track relevant metrics and key performance indicators and use them to drive business results
- Knowledge of compensation strategy, employee relations, organizational design, performance management, employment law, and diversity, equity, and inclusion
- Solid understanding of the many disciplines within human resources, including diversity and inclusion, performance management, compensation and benefits, talent management, employee relations, and more
- Preferably, have SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credentials
- You have exceptional verbal and written communication skills
- You have excellent interpersonal skills
- You have a good grasp of human resource management techniques and excellent people management skills
- You have outstanding mentoring and relationship-building skills
- You have exemplary organizational skills, time management skills, and pay attention to detail
- You are excellent at stakeholder management and developing good work relationships across the organization
- You have solid change management and project management capabilities
Life at Favor
Where you’ll work: This is a hybrid role, meaning you’ll work from home roughly three days per week and collaborate with other team members in person at our HQ in Austin, Texas for the remaining work days. No matter where you work best, we foster an inclusive and flexible environment to support our workforce.
Benefits: We offer premium health, vision, dental, and life insurance, alongside 401(k) options. We go beyond the basics, while also throwing in Favor delivery fee credit and H-E-B discounts!
Paid time off (PTO): We offer unlimited PTO for salaried employees (that’s actually unlimited) and ample vacation time to all team members.
Learning and development: We encourage personal growth and education through Intern(al)ships and Learning Labs taught by Favor team members and external facilitators.
Community: Whether you’re an avid cyclist, dog lover, or Magic enthusiast, there’s a group for you here. We foster community through Employee Resource Groups (ERGs), company-wide events, happy hours, and regular connection opportunities.
Diversity, equity, and inclusion: At Favor, we believe that to be the best delivery app in Texas, we need to represent all Texans. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives, and we are an equal opportunity employer. We review all resumes and qualifications with an open mind and encourage you to apply if this role interests you!
In addition, as a candidate, if you require any accommodations throughout the recruitment process, simply let your recruiter know! Our talent acquisition team will work with you directly to ensure a smooth and delightful process.
