Job Description
We are seeking an experienced Technical Business Analyst to join the team at ACS Benefit Services, a subsidiary of Blue Cross NC. This pivotal role will serve as the primary liaison between our DevOps and Business Operations departments, driving process improvements, leading requirements gathering, and ensuring seamless integration of technical solutions with business needs. The ideal candidate will have a combination of strong technical acumen with excellent business analysis skills, enabling them to translate complex business requirements into actionable technical specifications, lead process optimization initiatives, and guide projects from conception through successful implementation.
Qualification Requirements:
*** Candidates must reside in the Eastern or Central US Time Zones. No other times zones or countries will be considered ***
Currently hiring in FL, GA, IN, KS, NC, SC, VA
Schedule: Mon-Fri / 8:00-5:00
Minimum Qualifications:
- Bachelor’s degree in computer science, Information Systems, Business Administration, or a related field; Master's degree preferred
- 7+ years of experience as a Business Analyst in a technical environment, with at least 3 years in an autonomous role
- Proven experience in leading process improvement initiatives
- Strong understanding of software development lifecycles and methodologies (e.g., Agile, Scrum, Waterfall)
- In-depth knowledge of DevOps practices and tools (Not only focused on cloud Development Operations)
- Extensive experience with requirements gathering techniques and documentation
- Advanced skills in creating diagrams and visual representations of processes and systems
- Demonstrated ability to lead UAT efforts and manage stakeholder expectations
- Excellent analytical and problem-solving skills with attention to detail
Preferred Qualifications:
- CBAP (Certified Business Analysis Professional) certification
- Lean or Agile certifications
- PMP (Project Management Professional) certification
- Experience in the specific industry of the hiring company (e.g., healthcare)
- Knowledge of data analysis and visualization tools (e.g., Tableau, Power BI)
- Familiarity with design thinking methodologies
Knowledge, Skills and Abilities:
Technical Skills:
- Proficiency in requirements management tools (e.g., JIRA, Confluence, Azure DevOps, etc.)
- Advanced knowledge of SQL and database concepts
- Flat file/non-relational database experience a plug
- Solid understanding of API integrations and web services
- Familiarity with scripting languages (e.g., Python, Shell scripting)
- Experience with version control systems (e.g., Git)
- Knowledge of cloud platforms (e.g., AWS, Azure)
- Proficiency in process mapping and modeling tools (e.g., Visio, Lucidchart)
- Familiarity with data analysis tools for process performance measurement
- Ability to work in fast paced environment
Soft Skills:
- Exceptional communication skills, both written and verbal
- Strong leadership and influencing abilities
- Excellent interpersonal skills with the ability to work effectively with diverse teams
- Ability to explain complex technical concepts to non-technical audiences
- Proactive and self-motivated with the ability to work independently and lead teams
- Adaptability and willingness to learn new technologies and business domains
- Strong facilitation skills for workshops and process improvement sessions
- Ability to drive change and manage resistance
- Creative problem-solving skills
- Detail-oriented with strong organizational and time management skills
Essential Functions:
1. Technical Liaison and Stakeholder Management:
- Act as the primary bridge between DevOps, IT, and Business Operations teams
- Facilitate clear communication between technical and non-technical stakeholders
- Translate technical concepts for business users and articulate business needs to the technical team
- Build and maintain strong relationships across all levels of the organization
- Lead and facilitate meetings, workshops, and decision-making sessions
2. Requirements Gathering and Analysis:
- Collaborate with business stakeholders to elicit, analyze, and document business requirements
- Translate business needs into detailed functional and technical specifications
- Create and maintain comprehensive requirement documentation, including use cases, user stories, and process flows
- Ensure alignment of requirements with overall business strategy and technical capabilities
3. Process Improvement Leadership:
- Spearhead process improvement initiatives across the organization
- Conduct thorough analysis of existing business processes to identify inefficiencies and bottlenecks
- Develop and implement process optimization strategies through strategic manual to automation builds
- Utilize advanced process mapping and modeling techniques to visualize current and future state processes
- Perform cost-benefit analysis for proposed process improvements
- Collaborate with DevOps to implement technical solutions that enhance business operations
- Measure and report on the impact of process improvements
- Foster a culture of continuous improvement within the organization
4. Project Management and Delivery:
- Assist project manager(s) in project planning, estimation, and resource allocation
- Monitor project progress and provide regular status updates to stakeholders
- Identify and mitigate risks throughout the project lifecycle
- Ensure project deliverables meet both business needs and technical requirements
- Conduct post-implementation reviews to evaluate project success and identify lessons learned
5. User Acceptance Testing (UAT) Leadership:
- Plan, coordinate, and lead comprehensive UAT efforts
- Develop detailed test cases and scenarios based on business requirements
- Work closely with end-users to execute test cases and meticulously document results
- Manage the defect tracking and resolution process
- Ensure all stakeholders are satisfied with the final product before sign-off
6. Change Management:
- Develop and implement change management strategies to support new processes and systems
- Create and deliver effective training programs to support process and system changes
- Manage stakeholder expectations and address concerns throughout the improvement process
- Monitor adoption of new processes and systems, providing support and adjustments as needed
7. Technical Documentation and Knowledge Transfer:
- Create and maintain high-quality technical and business process documentation
- Develop comprehensive training materials for end-users and technical teams
- Conduct knowledge transfer sessions to ensure smooth handover of projects and processes
- Maintain a repository of best practices and lessons learned
Physical Demands:
Work Environment:
Benefits:
ACS strives to be a preferred employer in the Piedmont Triad area of North Carolina. Just as we focus on being accessible, caring, and trustworthy providers of our TPA services, we want to provide a work environment that mirrors those values. ACS Benefit Services provides our employees with numerous benefits including:
- Medical, Dental, Flexible Spending Plans
- Retirement plans - including 401(k) with generous employer match
- Educational opportunities
- Opportunities for advancement
- Encouragement for a work/life balance
Salary Range
At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs.
- Based on annual corporate goal achievement and individual performance.
