Overview
Hourly Pay: $20.50/Hour.
Shift: (1) Sun-Wed or Wed-Sat (1pm-10:30pm) - flexible to work (7 days a week)
Pay Frequently: Weekly
The Airport Customer Service Representative provides assistance and information to airport passengers.
Benefit Information: The pay listed is the hourly range or the hourly rate for this position.
A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data."
ABM offers a comprehensive benefits package. For information about ABM’s benefits,
visit ABM 2024 Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM)
Basic Qualifications: • Must be 18 years of age or older
• No high school diploma, GED or college degree required
• 1-year customer service experience is preferred
*Bilingual English & Spanish
· Previous airport, baggage handling, warehouse, or porter experience preferred.
· Basic computer skills, including understanding of basic software applications.
· Ability to use hand-held devices or tablets.
Preferred Qualifications: • One (1) year of customer service or similar work experience preferred
Responsibilities: Specific Duties / Essential Job Functions: (Other duties may be assigned.)
· Act as liaison at the information booth in baggage claim.
· Stationed at various airport locations, including the main ticket lobby level to answer questions and provide information to passengers.
· Greet and assist passengers arriving from international flights.
· Monitor luggage on bag carrousel in FIS as required
· Bin running for TSA as required.
· Other duties as required.
Other:
*Physical Demands: The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
*The individual may be required to stand and walk for 2/3 or more of the work shift.
*Individual may be required to talk, hear and use hands to handle or feel for 2/3 or more of the work shift.
*The individual must be able to work in a high stress environment.
Work Environment: The work environment characteristics described herein are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
*The work environment has a moderate to high noise level.
*Specific Job Knowledge, Skill, and Ability: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements described herein are representative of the knowledge, skill and/or
*Ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Language Skills:
*Ability to communicate effectively in the English language. Ability to read and interpret documents such as government issued identification items, safety rules, operating and procedure manuals, and employee handbooks. Ability to effectively present information and respond to questions from managers, clients, customers and the general public.
Math Skills:
*Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
Reasoning Ability:
*Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
*Employee must comply with the Company’s uniform and grooming standards and must wear his or her SIDA badge/Airport ID at all times.
* Employee must comply with all guidelines and policies set forth in the ABM Employee Handbook. These policies include, but are not limited to, the Company’s Attendance Policy, Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy.
A good job for someone just entering the workforce or returning to the workforce with limited experience and education.
Military and veteran friendly employer, veterans and candidates with military experience encouraged to apply.
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