Salesforce Administrator

Salesforce • Full-time • College Station, TX, US • 1w ago

The Salesforce Administrator serves as a member of the Information Services team and is responsible for devising and executing business-oriented programming and analysis in support of the Foundation’s mission. The Salesforce Administrator interacts with all levels across the organization in a positive and productive manner and uses mastered understanding of core business and functional requirements to create new resources and maintain existing custom deployments within the CRM database and other technology solutions for all users.

Essential Functions & Core Responsibilities

Assist Information Services team with creating requirements, identifying gaps, and formulating business requirements into technical solutions.
Develop and deploy custom solutions using Apex and Lightning Web Components including unit tests and code coverage compliance.
Create and maintain process automation through the use of flows, triggers, and Apex batch jobs.
Salesforce configuration changes, including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports.
Maintain and document managed package updates to custom metadata and custom settings required for upgrades.
Keep up to date on donor database technological advances and assist in the planning and execution of software upgrades through advanced training and information communication.
Work with other information services staff to identify and resolve deficiencies in data integrity and assist in the isolation and resolution of procedural and technical database problems.
Work with business stakeholders to understand business processes, prioritize information needs, and translate business requirements into systems solutions collaborating with end-users to gather and define business requirements.

Requirements

Baccalaureate degree in computer science, information systems, or related field or an equivalent combination of training, education, and work experience.
Apex experience including unit tests and code coverage compliance.
Lightning Web Component experience.
JavaScript experience.
Understanding of web services (REST/SOAP) and how to use them to develop integrations.
Strong experience with a relational database management system (SQL Server, MySQL, Oracle, etc.).
Experience using source control systems, such as Git.
Experience with at least one non-Apex, object-oriented programming language, such as Python or Java.
Ability to troubleshoot complex data loads (e.g., governor limits, performance, process builders, apex timeouts).
Troubleshooting performance issues using tools like debug logs and dev console.
Troubleshooting system configuration and data management issues.
Ability to express complex ideas and technical information in relatable ways to audiences with varied backgrounds.
Ability to thrive in a collaborative, team environment focusing on life-long learning, creativity, and innovation to optimize business performance.
Strong working knowledge of application programming and database management systems in an on-line, cloud environment.
Strong organizational skills, ability to prioritize and handle multiple tasks simultaneously and to work calmly under pressure of goals and deadlines.
Strong commitment to the mission and vision of Texas A&M Foundations with the ability and desire to serve as a compelling ambassador for the organization and Texas A&M University.

Desired Qualifications

Proven ability to utilize critical thinking skills with the ability to apply analytical rigor to solve problems and drive efforts to achieve higher level vision.
Proven ability to work collaboratively across disciplines/units and build cross-functional, interdisciplinary partnerships.
Experience with general project management.
Experience using and working knowledge of donor database CRM and tracking systems with preference to UCI ascend or Affinaquest software packages.
Experience in Cloud environment deploying highly available, scalable and mission critical services with a solid understanding of security concepts and best practices.
Experience in non-profit or fundraising field, prior experience in college or university setting.

This position does not have direct supervision or management responsibilities. May provide guidance and assignment of tasks to student workers and other team members. Provides indirect leadership through collaborative efforts.

The position is an exempt level position with a standard work schedule of 40 hours during core business hours Monday through Friday 8:00 a.m. – 5:00 p.m. The position may require weekend and evening hours on occasion.

Workplace culture expectations

Demonstrate the attributes and behaviors of a Passionate Professional Dedicated to Purposeful Philanthropy.
Embody the Aggie Core Values and the Foundation Beliefs.
Contribute to team effectiveness through knowledge-sharing and proactively identifying process improvements.
Participate in the establishment and attainment of personal, departmental, divisional, and organizational goals and objectives in support of the mission, vision, and goals of the Foundation.
Perform special projects and initiatives as assigned.

As a nonprofit organization, the Texas A&M Foundation is the primary academic fundraising institution for Texas A&M University charged with raising and managing gifts of all types and sizes, with a focus on major gift endowments. We invest these gifts and disburse part of the investment earnings for the purposes designated by donors. In this way, endowments remain forever and continually benefit Texas A&M University.

Our team of passionate professionals partner with former students, corporations and other supporters who want to lead by example and match their charitable passions with opportunities for purposeful philanthropy at Texas A&M. Gifts create scholarships, advance faculty endeavors, enhance student programs, and fund college programs and campus construction. Collectively, these investments greatly enhance Texas A&M’s mission to provide the highest quality undergraduate and graduate programs and develop new understandings through research and creativity. We live by the Aggie Core Values of Respect, Excellence, Loyalty, Leadership, Integrity, and Selﬂess Service.

Mission The Texas A&M Foundation builds a brighter future for Texas A&M University, one relationship at a time.

Vision The Texas A&M Foundation vision is to be among the most trusted philanthropies in higher education.

Guiding Principles