Investigations Manager
The Fraud Investigations Manager oversees all aspects of external fraud investigations, including supervising teams of investigators responsible for handling large and complex external investigations, breach of warranty/return-without-entry check claims, collections, recoveries, and other back-office operational fraud duties, while ensuring compliance to all applicable laws and regulations. The manager works collaboratively with law enforcement and various lines of business, and is responsible for initiating and engaging in root cause fraud loss analysis. The position also actively participates in applicable bank projects, acting as the external investigations subject matter expert.
Position Responsibilities:
- Management and supervision of investigative teams conducting external fraud investigations and back-office fraud operations, while ensuring adherence to applicable laws and regulations.
- Lead, coach, and mentor team members to include the training of all subordinates in the performance of their job duties. Establish and maintain appropriate reporting and staffing models to monitor volumes, prioritize case work, and assess staffing needs.
- Conduct and/or assist with the investigation of complex external fraud investigations to include testifying on behalf of the bank in both civil and criminal matters.
- Act as a subject matter expert (SME) with respect to external fraud, participate in root cause analysis to identify any applicable procedure, system, and/or control failures that contributed to the loss. Make recommendations for fraud prevention or mitigation of risk to the both the bank and its customers.
- Perform quality assurance level testing of investigations to ensure investigations and duties are conducted in accordance with appropriate policy, procedure, and laws/regulations. Routinely evaluate and develop procedures in accordance with specific job duties by personnel.
- Initiate and/or respond to customer and regulatory complaints, working with Corporate Quality and/or Corporate Legal, as needed.
- Assist with internal and regulatory audits and examinations.
- Actively participate in industry forums/organizations to develop and maintain strong liaison relationships with law enforcement and peer financial institutions.
- Collaborate and develop internal partnerships with lines of business such as, AML Compliance, Corporate Legal, Enterprise Security, Business Risk Control Office and Payments and Product peers. Provide consultation to various business units regarding potential fraud risk impacts, providing suggestions and recommendation to minimize fraud risk.
- Maintain a thorough knowledge of current fraud trends and and the emerging threat landscape, and maintain a working knowledge of banking and government regulations such as, Regulation V, Regulation Z, Regulation CC, USA PATRIOT Act, Bank Secrecy Act and the Uniform Commercial Code, in addition to Comerica's Deposit Account Contract.
- Lead or participate in special projects and department initiatives related to external investigation activities.
- Conduct fraud training and awareness for bank personnel, customers, and/or the community.
Position Qualifications:
- Bachelor's degree from an accredited university in Criminal Justice, Accounting, Finance, or similar field of study
- 10 years of experience fraud investigations
- CFE (Certified Fraud Examiner) certification preferred
Category C - Days in the office will either be designated days or will vary week to week from 2-5 days
8:00am - 5:00pm Monday - Friday
To Be Determined Based on Individual Experience
About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.
Upon offer, Comerica conducts a comprehensive background and fingerprint check.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.
