JOB DESCRIPTION
Do you have a passion for overseeing a team within a production environment?
As a Transactions Supervisor in the Document Processing Services (DPS) you will be responsible for overseeing and ensuring smooth transactions of our inbound mail. Your responsibilities will include overseeing employees responsible for scanning and indexing of incoming mail/faxes and credit card applications, as well as handling undelivered mail. You will be responsible for functional business management and people leadership.
Job responsibilities
- Manage team of typically 10-20 employees and provide day-to-day coordination of operations activities for Document Processing Services, including assigning and setting workflow priorities
- Train, develop skills, and conduct performance reviews for employees
- Execute on business initiatives as directed, and monitor daily performance against established metrics
- Provide outstanding customer experience across channels by focusing on delivering the “Chase Values: Service, Heart, Curiosity, Courage and Excellence”.
- Identify and implement simplifying processes as a part of reduction efforts, drive greater operational efficiencies through simplification and continually identify opportunities to improve quality and timeliness
- Successfully implement all Consumer and Community Banking projects on time and ensure results meet operations and customer expectations
- Ensure that best practices, procedures, updates, and communications are shared and implemented across teams and departments and sites.
- Interact with internal customers for extensive tasks, may work with many customers with little direct supervision.
- Manage the business with discipline and strong controls: Procedures, Controls, Tests, Maps, Procedures and Exam Readiness
- Ensure to abide by all applicable regulatory and department practices and procedures
Required qualifications, capabilities, and skills
- Leadership and people management skills with ability to develop skills and coach employees
- 2+ years leadership or professional experience in an operations environment
- Ability to communicate (written and oral) and interact effectively at all levels of the organization
- Experience with following department controls and operational excellence; includes assisting project delivery, assist procedural writing, and independent decision making or sound judgment.
- Customer Service skills including conflict resolution and assisting with change management.
- Assist in Expense and Revenue Management
- Ability to Manage Team members in a high paced production and multi-functional operations environment to meet deadlines
- Organization skills
- Influential skills
Preferred qualifications, capabilities, and skills
- Bachelor's degree or Equivalent experience
Work Schedule: 1st shift Monday - Friday Full time onsite
ABOUT US
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
