Maintains and manages the third-party service provider relationships to support labor revenue and control service labor expense. Recruits and retains Lowe’s third-party service providers by relationship building (e.g., digital, cold calling, relationship development, etc.) Manages the relationship and performance of the service provider network through direct interaction with the service providers and indirect interaction with Service Support. Ensures third-party service providers are knowledgeable of all Lowe’s applications that pertain to the service provider relationship including service provider systems, IE, Service Bench, and Installer website. Oversees service quality through regular interaction including site inspections, service provider meetings, and reviewing customer satisfaction metrics to ensure Lowe's quality standards are met. Evaluates feedback from all sales teams and synthesizes the information to translate what it means for the business strategy. Offers expertise and support in the form of service provider network and competitive insights to local stores for new programs and/or initiatives. Obtains and holds licenses on Lowe’s behalf as required.
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Pay Range: $81,200.00 - $135,400.00 annually Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
