The Intuit Customer Success (ICS) team seeks a highly skilled and engaged thought leader with a passion for Lean process excellence and a zeal for improving employee experiences. In this role, you will observe individual contributors and teams in our Expert Network as they engage with various business software applications.
- 5-10 years of experience identifying opportunities and writing requirements for software automation using Python, UI Path RPA (Robotic Process Automation), Palantir, Workado, Selenium or other automation frameworks
- 5-10 years of experience using Business Process Re-engineering, Continuous Improvement and Lean methodologies to create value with fewer resources and less waste
- Knowledge of Gen AI (such as ChatGPT, Gemini or Co-pilot) and practical experience deploying Gen AI enabled automations
- Experience as a Scrum Master leading a team in agile ceremonies (stand ups, sprint planning, retros)
- Training/certification in RPA/Automation in an Analyst role
- Proficient at developing intuitive from -> to process maps
- Previous experience using Jira, Confluence, Smartsheet, Lucidchart and gSuite to document requirements and manage work
- End-to-end Systemic thinker who works across boundaries
- Communicates equally well with leaders, front-line employees and cross-functional groups
- Bachelor’s degree in a related field or equivalent relevant Master’s degree desired.
- Map current state business processes
- Identify Business Process Re-engineering (BPR) and automation opportunities
- Write business cases and requirements
- Partner with automation developers and architects to design, build, test and deliver solutions to your customers
- Use a data driven approach to prioritize requirements and projects you are working on
- Write UAT plans and lead UAT
- Drive change management with customers
- Manage and plan all aspects of your automation projects from ideation to launch
- Serve as the Scrum Master for the automation team
- Be an automation evangelist and teach teams on how to identify good automation ideas
