Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.
The Role:
Customer Service Representative will serve as the primary interface for customers. You’ll navigate our ERP system (SAP), our Sales Order Automation tool, as well as our B2B portal to process quotes, orders, returns, credits, and debits. Consistently deliver high quality service that instills customer confidence and loyalty.
Job Responsibilities:
- Interpret and process customer requests and general inquiries.
- Collaborate with cross-functional team members to satisfy customer requirements.
- Create and maintain ERP system records with a superior level of accuracy.
- Maintain Company product and service knowledge sufficient to satisfy customer needs.
- Consistently provide accurate, prompt, professional service, and follow-up.
- Decisively resolve routine customer concerns.
- Leverage customer feedback to drive continuous improvements.
Job Requirements:
- High School Diploma or equivalent required; 2 or 4-year degree preferred.
- Previous customer-facing experience and data entry experience.
- Superior data entry speed, accuracy, and attention to detail.
- Ability to thrive in fast-paced environment and remain calm under pressure.
- Strong planning and organizational skills.
- Excellent written and verbal communication skills.
- Superior active listening skills with the ability to interpret client needs.
- Strong problem-solving skills.
- Proven ability to build customer rapport.
- Commitment to continuous improvement, teamwork, and collaboration.
- Familiarity working with SAP and Salesforce a plus.
- Bilingual French/English candidates preferred.
The right candidate will be aligned to our values and culture:
- Collaborative entrepreneurial spirit
- Winning through customers
- High ethical standards, openness, and trust
- Expectations for results
- Respect and value people
If you believe you match our values and have the experience we’re looking for, apply! We can’t wait to hear from you!
Shift Hours: Hybrid/remote working hours of 8:00 am - 5:00pm EST. Onsite training in Keene, NH 5 days a week for approximatly 4-6 weeks during normal daytime office hours.
Work Arrangement : Hybrid
Salary Range : $20.00 - $25.00
We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact keenehr@markem-imaje.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.
Job Function : Customer Service
